About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. 

What We Offer 

The City and County of Denver offers competitive pay commensurate with education and experience. The full salary range for this position is $25.30 - $37.96 with an expected hiring range of $25.30 - $31.63.

We also offer generous benefits for full-time employees which include but are not limited to: 

• A guaranteed life-long monthly pension, once vested after 5 years of service 
• 457B Retirement Plan 
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year 
• Competitive medical, dental and vision plans effective within 1 month of start date  

Location & Schedule 

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work at least 3 days per week in office. Employees must work within the state of Colorado on their off-site days. 

Who We Are & What You’ll Do 

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

Division of Economic Security:
Through our Economic Security Division (ESD), Denver Human Services seeks to engage residents in strengthening economic well-being and mobility across their lifespan. By leveraging the resources of Denver Human Services’ programs and a network of community partnerships, Economic Security provides a holistic approach to service delivery in order to assist customers in the ability to foresee crisis as well as adapt to and leverage changing life conditions to their advantage.

The Economic Security Division is comprised of the following program areas: Colorado Works Workforce Development, SNAP to Success (Denver’s name for Employment First), Childcare Assistance Program (CCAP) and Child Support Services (CSS).

CSS partners with federal, state, tribal, and local governments and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for the basics: shelter, food, childcare, transportation, and school clothes. Child support makes a big difference to children.  We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments. 

CSS Vision: The vision of Child Support Services is to help build a world where children can count on their parents for the support and love that they need to be healthy and successful. CSS will put children first by both parents assuming responsibility for the economic and social well-being, health and stability of their children.  We recognize that children benefit from positive, ongoing relationships with both parents. 

Denver Human Services is currently seeking highly skilled applicants for the position of Lead Child Support Technician to work in our dynamic Economic Security Division (ESD). 

Specifically, as a Child Support Technician Lead you will (not an exhaustive list): 

• Provide on-the-job training and mentor new and tenured employees and collaborate with other leads within the Division when necessary to ensure consistency and excellence
• Collaborate with the training unit on course content, materials and case reviews 
• Monitor work activity on caseloads to ensure that cases are clearly and thoroughly documented. Review and analyze case records and reports for completeness, accuracy and timeliness. Identify compliance and production problems 
• Develop or modify work plans, methods, and procedures, determines work priorities, and develops work schedules to provide adequate staff coverage 
• Identify and evaluate rel