Sr. Manager, Operations Business Management, Fulfillment and Logistics

Who We Are

The Farmer’s Dog is the fastest growing pet health service company in the US, and was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care – a fresh proposition in an industry riddled with manipulative and misleading marketing. We’re starting by radically improving the $100 billion pet food market, replacing bulk bags of highly-processed pellets with a personalized subscription service that sends healthy, freshly-made dog food, balanced by top veterinary nutritionists, directly to customers’ doors. Our ultimate goal is to create innovative, honest, and delightful experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic and forward-thinking culture uniquely position us to shepherd this backwards industry into the future. 

To date, The Farmer’s Dog has delivered hundreds of millions of meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to our customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

Where You'll Come In

As the Sr. Manager, Operations Business Management, you'll lead the analysis and implementation of strategic initiatives across our Fulfillment & Last Mile teams. We are seeking a dynamic, results-driven individual with strong analytical capabilities and a deep understanding of D2C Fulfillment to collaborate seamlessly with cross-functional and external stakeholders, ensuring the seamless execution of strategic plans aligned with our organization’s long-term objectives. This role offers a platform to demonstrate a versatile skill set, spanning Fulfillment, Last Mile Operations, data analytics, capacity management, interpersonal proficiency, project management, risk evaluation, and beyond. This role reports to the Senior Director of Fulfillment & Last Mile.

How You'll Make An Impact

• Spearhead the refinement of our 3, 5, and 10-year Fulfillment Center (FC) network strategy, including strategic location selection and capacity planning, to ensure optimal operational efficiency and scalability.
• Drive innovation throughout our FC network in collaboration with 3PL partners, leveraging your expertise in automation to propel our operations to new heights of efficiency and effectiveness.
• Collaborate closely with our Growth team to identify and implement meaningful and scalable opportunities for additional customization within the fulfillment process.
• Taking your deep understanding of Operational P&Ls, partner with FP&A to identify opportunities for meaningful improvements to Gross Margin through strategic Fulfillment & Last Mile initiatives.
• Represent the fulfillment organization in key cross functional projects like new product launches.
• Develop strategic recommendations on Capital Expenditures within our Fulfillment network, focusing on reducing error rates, increasing productivity, and improving margin.
• Use your strategic knowledge of WMS, EDI and other technical operations platforms to enhance traceability, visibility and efficiency within our supply chain.
• Partner closely with Data teams to build and maintain operational performance benchmarks including tracking milestones against strategic projects and ongoing operations.
• Lead initiatives aimed at enhancing delivery speed, reliability, and overall customer satisfaction, ensuring that our Fulfillment and Last Mile operations meet and exceed customer expectations.
• Conduct in-depth analysis of various scenarios related to FC placement, evaluating their impact on zones, costs, and customer service to inform strategic decision-making.
• Generate regular reports and presentations for senior management, providing insights into operational performance and identifying areas for optimization.
• Identify inefficiencies and bottlenecks in operational processes and partner with cross-functional teams to design, implement, and streamline process improvements.
• Proactively identify and assess potential risks within the Fulfillment & Last Mile organization, developing robust contingency plans to mitigate disruptions and ensure continuity of operations.
• Manage and drive business simplification efforts for Fulfillment & Last Mile.

We're Excited About You Because

• You bring 7+ years of experience in Supply Chain, D2C Fulfillment, and Last Mile Operations.
• BS degree in Supply Chain, Finance or related fields.
• In-depth knowledge of Lean and Six Sigma methodologies and tools.
• Expe