Vice President, High Volume Business

Practice/Department: Digital Infrastructure

Position Title: Vice President, High Volume Business

Position Location: Remote


Job Summary:
The VP of High Volume Business is responsible for overseeing and optimizing all aspects of the ecommerce platform at Pellera Technologies. This includes managing ordering and shipping logistics, warehousing and fleet logistics, real estate and insurance matters, integration of lifecycle services, and RMA/warranty/refurbishment processes. The role requires strategic leadership, operational excellence, and cross-functional collaboration to ensure seamless customer experience and efficient backend operations.

FLSA Status:
Exempt

SOC Occupational Code:
11-3051

EEO-1 Job Category:
1.1


Essential Functions:
• Lead and manage the ecommerce platform, ensuring optimal performance and user experience.
• Oversee ordering and shipping logistics, including coordination with fulfillment partners and carriers.
• Manage warehousing operations and logistics, including vehicle fleet management.
• Handle real estate and insurance matters related to ecommerce operations.
• Supervise integration lifecycle management services to ensure smooth onboarding and system interoperability.
• Develop and manage RMA (Return Merchandise Authorization), warranty, and refurbishment processes.
• Collaborate with cross-functional teams including IT, customer service, and finance to align ecommerce operations with business goals.
• Monitor KPIs and implement continuous improvement initiatives across all operational areas.

Required Skills/Abilities/Competencies
• Strong understanding of supply chain, warehousing, and logistics systems.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ethical and Critical Thinking
• Excellent interpersonal and customer service skills.

Education and Experience:
• Bachelor’s degree in Business, Operations Management, or related field; MBA preferred.
• Minimum of 7 years of experience in ecommerce operations or logistics leadership roles.
• Experience with integration lifecycle management and ecommerce platforms.
Physical Requirements:
◦ Prolonged periods of sitting at a desk and working on a computer.
◦ Must be able to lift up to 15 pounds at times.


Pellera provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.