Senior Data Center IT Support Technician

<p><span>As a Microsoft Senior Data Center IT Support Technician (DCT), you will provide IT support for secure access workstations (SAWs) laptops, servers as well as conference rooms Audio/Visual(A/V). You will also maintain inventory of spare devices for the sites and make sure the latest updates and operating systems(OS) are installed on the devices.</span></p><p> </p><p><span>Microsoft’s Cloud Operations &amp; Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity &amp; Inclusion trainings and events, and professional certifications.</span></p><p> </p><p><span>Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.</span></p><p> </p><p><span>With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.</span></p><p> </p><p><span>Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</span></p> <h3>Responsibilities</h3> <p> </p><p><strong><span>Responsibilities</span></strong></p><p> </p><ul><li><span>Providing Tier 2 support for secure devices used by technicians in production space. </span></li><li><span>Managing, ordering, configuration and deployment of secured devices and storage to new sites </span></li><li><span>Managing inventory of devices for use by Metro staff </span></li><li><span>Managing and maintaining digital signage system across metro </span></li><li><span>Providing general IT support including but not limited to laptops/desktops, device resets, 2FA, network printer fleet, label and rack printers, network issues, desk patching... </span></li><li><span>Managing, maintaining and replenishing stock levels of preapproved items for use by campus staff.  </span></li><li><span>Maintaining and troubleshooting issues with conference rooms  </span></li><li><span>Providing support at live events </span></li><li><span>Maintaining Blannco devices. </span></li><li><span>Building strong working relationships with people working within the data center and at corporate. </span></li><li><span>Ensuring SAW devices are in a “healthy” state, meeting Security’s compliance standard.  </span></li><li><span>Receiving confidential information to perform BIOS setting changes. </span></li><li><span>Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices. </span></li><li><span>Providing guidance to users for common SAW repair issues and escalating issues experienced by users. </span></li><li><span>Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt. </span></li><li><span>Providing Senior Data center Technician-level support when needed. Responsibilities include performing power cycles, swap out failed components, handling storage media, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes. </span></li><li><span>Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when needed.</span></li><li><p><span>Embody our <a href="https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcareers.microsoft.com%2Fus%2Fen%2Fculture&amp;data=04%7C01%7Closmit%40microsoft.com%7C27f2181d96804234953708d8f3b22d06%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637527293867872556%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=QnmEU%2BvawaPM5eEUL1FxWPmhizgKnDLFj6dlUTOWRB0%3D&amp;reserved=0" rel="noopener" target="_blank">culture</a> and <a href="https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fabout%2Fcorporate-values&amp;data=04%7C01%7Closmit%40microsoft.com%7C27f2181d96804234953708d8f3b22d06%7C72f9