Director of Student Outreach and Support

Job Posting Title:

Director of Student Outreach and Support

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Hiring Department:

Office of the Dean of Students

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Mar 01, 2025

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes:

The Office of the Dean of Students at the University of Texas at Austin is dedicated to creating a transformative campus experience where students develop critical thinking, leadership skills, and a lifelong commitment to positive civic engagement. Guided by our core principles of being student-focused, fostering collaborative innovation, empowering ownership, and embracing strategic efficiency, we strive to support students both inside and outside the classroom. Our mission is to develop student leaders, foster involvement, and provide support for all Longhorns, ensuring that every decision and action prioritizes their well-being and development. Join us in fostering a community that values excellence, inclusivity, and the holistic development of our students.

Purpose:

The Director of Student Outreach and Support in the Office of the Dean of Students plays a pivotal role in supporting the university’s mission to transform lives. This role oversees the comprehensive operations of the unit, supporting student success and well-being through crisis intervention, case management, and proactive outreach initiatives. By collaborating closely with campus partners, the Director helps create a holistic approach to student needs, aligning with the guiding principles of being student-focused, fostering collaborative innovation, and empowering ownership. This role is integral to the office’s vision of fostering a transformative campus experience. Through their work, the Director coordinates and contributes to a supportive environment where all students can thrive and succeed. 

Responsibilities:

• Program Leadership

  • Establish effective strategy to implement all aspects of the SOS program, including crisis and care support functions, case management, campus-wide training, and outreach.

  • Provide leadership and supervision to the case management team ensuring the delivery of high-quality support services and effective referrals. 

  • Administer the student emergency fund, manage the program budget, and lead strategic planning and assessment initiatives.

  • Develop and implement services, policies, and protocols to support student well-being.

• Manage Behavior Intervention Responses for Students

  • Assist the Dean of Students with threat assessment efforts.

  • Co-chair the Behavior Assessment Team with the Executive Director for Student Support.

  • Serve as the primary contact for elevated concerns from the 24-hour Behavioral Concerns Advice Line.

  • Schedule appointments with students referred to the Behavior Assessment Team and/or for case management.

  • Communicate and collaborate with appropriate staff, resources, and the Behavior Assessment Team.

• Case Management and Crisis Response

  • Act as an emergency contact for the University Police Department, Counseling and Mental Health Center, University Housing and Dining, and other campus partners during non-business hours, weekends, and holidays.

  • Conduct intake appointments to assess needs holistically.

  • Coordinate action plan, referrals, and support, including follow-up appointments as necessary.

  • Connect students with the appropriate resources on- and off-campus.

  • Document case notes in electronic record-keeping system

Required Qualifications:

Master’s degree in student affairs administration, counseling, law, or a related field. A minimum of eight years of experience developing or administering student programs in a university setting. Experience working in a Student Affairs environment, with a focus on emergency response and assessment of students in crisis. Demonstrated experience supervising full-time professional staff. 

Strong interpersonal and leadership skills, with the ability to engage diverse groups of students, faculty, and staff. Proven ability to manage complex situations and respond effectively to emergencies. Expertise in creating and delivering engaging outreach presentations. Ability to identify, support, and refer mental health concerns to appropriate clinical resources. Proficiency in risk assess