Senior Strategic Engagement Manager

<h2 style="line-height: 1.5;"><span class="s1"><strong>About Parloa</strong></span></h2> <p class="p2" style="line-height: 1.5;">Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.</p> <p class="p2" style="line-height: 1.5;">&nbsp;</p> <h2 style="line-height: 1.5;"><span class="s1"><strong>About the Role:</strong></span></h2> <p class="p2" style="line-height: 1.5;">As a Sr Strategic Engagement Manager at Parloa, you will lead our most critical enterprise engagements, guiding organizations through complex AI and customer experience transformations while ensuring measurable business impact. This is a highly strategic, customer-facing role where you operate as the central orchestrator across delivery, stakeholders, and long-term value realization.</p> <p class="p2" style="line-height: 1.5;">You will sit at the intersection of transformation strategy, enterprise delivery, and AI innovation, translating executive ambition into scalable outcomes while partnering closely with Account Executives, Solution Engineers, Value Consultants, and our partner ecosystem.</p> <p class="p3" style="line-height: 1.5;">This is your opportunity to lead large-scale AI and CX transformations for global enterprises, owning strategic engagements end to end while shaping how organizations adopt, scale, and realize value from agentic AI.</p> <p class="p3" style="line-height: 1.5;">&nbsp;</p> <h2 style="line-height: 1.5;"><span class="s1"><strong>Areas of Ownership:</strong></span></h2> <ul> <li class="p2">Lead strategic enterprise engagements end to end, owning success plans, KPIs, and measurable business outcomes from initial deployment through long-term value realization</li> <li class="p2">Translate executive-level AI and CX strategies into tangible impact across multiple business units, regions, and functions</li> <li class="p2">Orchestrate implementation and delivery, managing timelines, dependencies, and cross-functional execution to ensure seamless, on-time, high-impact go-lives</li> <li class="p2">Build and sustain strong, trust-based relations