Temporary Senior Program Coordinator - Extended Education Ventures - (UTEMPS)

Job Posting Title:

Temporary Senior Program Coordinator - Extended Education Ventures - (UTEMPS)

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Hiring Department:

UTemp Pool

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue Until Aug 31, 2025

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

Only competitive applicants selected will be contacted and provided with instructions on the continued application process. This temporary assignment may be filled at any time.  Please, no phone calls or emails. The projected end date for this temporary assignment is August 31, 2025.

Purpose

This position handles internal operations and provides logistics support to ensure the successful operation of Extended Campus Custom Training (ECCT) engagements with Extended Education Ventures.

Responsibilities

• Client Engagement & Program Development - Participate in initial client meetings and discovery calls, as needed. Assist in gathering and documenting client requirements and program objectives. Support the custom program development lead in curriculum and program development. Collaborate with faculty and subject matter experts (SMEs) to align program content with client needs. Assist in proposal development and refinement. Maintain ongoing communications with clients throughout the program development and implementation process to ensure alignment with expectations.

• Faculty/Instructor Communication & Support - Provide faculty/instructors with the necessary support services to successfully deliver programs, including scheduling, preparation, logistics, and student issues. Initiate service agreements, workday requests, and/or purchase orders for faculty/instructors. Coordinate timely communication of all training details to instructors and customers to ensure smooth contract execution. Submit instructor invoices for payment. Assist in faculty recruitment, onboarding, and coordination as needed. Serve as a backup for instructor management and oversee Extended Campus Custom Trainings (ECCT) Zoom licenses. Coordinate with ECCT Operations on service agreements, payments, program evaluations, and MOUs, if applicable.

• Program Implementation & Delivery - Successfully implement and deliver all assigned custom training programs, including identifying instructors (with ECCT team assistance), defining terms of instruction, and managing scheduling and logistics. Prepare and distribute all program materials, order necessary supplies, and ensure on-time delivery. Manage customer invoicing and payment processing, including accepting and processing registration payments. Schedule virtual or physical spaces for engagements and facilitate virtual or in-person classes, as needed. Manage engagement creation, including case and opportunity management and tracking in our Salesforce LMS, calendar creation, and related communication. Provide ongoing communication and coordination with relevant Extended Education Ventures (EEV) and ECCT staff, customers, instructors, and participants.

• Evaluation & Program Reporting - Create and administer engagement evaluations for ECCTs' custom training events. Run evaluation reports and distribute results to ECCT managers and customers, as requested. Support the development and maintenance of processes for digital badging, certificates, and proof of completion emails. Provide program reporting and ensure all programs meet requirements and secure appropriate approvals. Collaborate with ECCT Operations and Business Services to facilitate the creation and execution of agreements and contracts.

Required Qualifications

Bachelor's degree or equivalent based on previous experience. At least five years of successfully demonstrated program management experience. Must have demonstrated ability to follow up on accounts and develop relationships with current clients. Demonstrated excellent attention to detail. Demonstrated excellent written and spoken communication skills. Demonstrated ability to collaborate effectively as part of a team. Demonstrated initiative and ability to effectively work independently with little direct supervision. Demonstrated ability to solve problems and provide excellent customer service in a professional manner. Very strong interpersonal communication skills and the ability to work with all levels of personnel, both internally and externally. Demonstrated small group communication skills and/or facilitated small group discussions. Demonstrated ability to identify, plan, and track opport