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Customer Content Specialist
MendixUnited Statesfull_timeVerifiedPosted 17 Jan 2023
About the role
Mendix – the leading low-code application development platform:The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix is collaborative - the people who use the software and the people who build the software work together throughout the development process.
Read our Customer Stories to learn more about the wealth of software and solutions global organizations have built with the Platform.
At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.
As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.
This highly-collaborative role will support with the creation and promotion of Mendix’s customer stories. Mendix is a powerful platform which can help IT organizations solve a range of business challenges, from making employee work easier through automation to providing modern customer touchpoints. Mendix Customer Stories provide concrete inspiration for what is possible with Mendix and the value of leveraging low-code development.
You will support with the timely creation of written case studies about Mendix customers and have strong ownership over promoting these stories internally/externally. Key areas of responsibility include:
35% Content WritingOwn end-to-end process of generating case studies with Mendix customers from interviewing to writing 1,000+ word writeups (~1-3 stories/month)Develop copy for channels such as social media and email newsletters to promote customer stories externallyArticulate stories into ready-made assets which can be used by Mendix sales and marketing team members (ex: one pagers, slides, email templates)
30% Project ManagementRegularly following up with customers and internal stakeholders to progress the creation of customer storiesMaintain and contribute to program Asana boardKeep a regular pulse on customer story “wish list” and lead outbound requests to internal stakeholdersStay up to date with and maintain editorial best practices in customer story content (ex: SEO update projects, webpage audits, etc.)
35% Marketing Promotion & EnablementDistribute promotional copy in channels such as social media and email newsletters to promote customer stories externallyDistribute new stories to educate internal team members via Slack, email, and on team callsMaintain Customer Stories internal enablement hubsDevelop a deep understanding of the core Mendix marketing personas, and share your own customer interview insights with internal teamsStructure program for customer interview insight tracking in Dovetail user research platformAttend and drive recurring team meetings to share program updates
This role is a great fit for someone with general marketing experience looking to learn new skills and work with customers. If you don’t meet 100% of the experience described but have a genuine interest in the responsibilities, you should feel confident to apply
If you see a job description and think, “I’d be perfect for that” but your experience doesn’t align perfectly with the qualificati
Read our Customer Stories to learn more about the wealth of software and solutions global organizations have built with the Platform.
At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.
As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.
This highly-collaborative role will support with the creation and promotion of Mendix’s customer stories. Mendix is a powerful platform which can help IT organizations solve a range of business challenges, from making employee work easier through automation to providing modern customer touchpoints. Mendix Customer Stories provide concrete inspiration for what is possible with Mendix and the value of leveraging low-code development.
You will support with the timely creation of written case studies about Mendix customers and have strong ownership over promoting these stories internally/externally. Key areas of responsibility include:
35% Content WritingOwn end-to-end process of generating case studies with Mendix customers from interviewing to writing 1,000+ word writeups (~1-3 stories/month)Develop copy for channels such as social media and email newsletters to promote customer stories externallyArticulate stories into ready-made assets which can be used by Mendix sales and marketing team members (ex: one pagers, slides, email templates)
30% Project ManagementRegularly following up with customers and internal stakeholders to progress the creation of customer storiesMaintain and contribute to program Asana boardKeep a regular pulse on customer story “wish list” and lead outbound requests to internal stakeholdersStay up to date with and maintain editorial best practices in customer story content (ex: SEO update projects, webpage audits, etc.)
35% Marketing Promotion & EnablementDistribute promotional copy in channels such as social media and email newsletters to promote customer stories externallyDistribute new stories to educate internal team members via Slack, email, and on team callsMaintain Customer Stories internal enablement hubsDevelop a deep understanding of the core Mendix marketing personas, and share your own customer interview insights with internal teamsStructure program for customer interview insight tracking in Dovetail user research platformAttend and drive recurring team meetings to share program updates
This role is a great fit for someone with general marketing experience looking to learn new skills and work with customers. If you don’t meet 100% of the experience described but have a genuine interest in the responsibilities, you should feel confident to apply
Qualifications:
- 2 – 4 years of experience in a Marketing role
- 1+ years of copy or content writing experience (please submit 1-3 writing samples with your application; format is flexible - can be a blog, presentation, marketing emails, or webpage copy, anything to show your written communication style)
- Strong understanding of the marketing funnel and role of marketing/buyer personas
- Experience collaborating cross-functionally within an organization
- You’re passionate about working with customers and prioritize their experience
- Comfortable managing multiple stakeholders and deadlines
- Enjoy taking ownership of new projects and ideas, bringing them to fruition with a high attention to detail
- Naturally curious and confident to ask questions about topics you don’t understand
It’s also nice if you have any experience…
- Working directly with clients or customers
- Collaborating with sales and customer success teams
- In SaaS or PaaS, B2B technology platforms, or the software development space
- Interviewing individuals for user research, content creation, etc.
- Have previously worked in customer service, account management, sales, customer success, or hospitality roles
- Utilizing platforms such as Asana, Highspot, SalesLoft, Microsoft Office, or Sharepoint
If you see a job description and think, “I’d be perfect for that” but your experience doesn’t align perfectly with the qualificati
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