Regional IT Manager

Job Title: Regional IT Manager
Job Location: Minneapolis, MN 
FLSA Status: Exempt
This is a FULL-TIME position

Overview:
Air Control Concepts is more than just a collection of firms, we are a community of forward-thinking experts committed to excellence, innovation, and collaboration. With a focus on commercial HVAC representation, we bring together esteemed entities from diverse regions, each boasting decades of invaluable experience.

We understand that success in the HVAC industry goes beyond individual accomplishments. That's why we believe in the power of unity and collaboration. By leveraging our collective assets, knowledge, and resources, we empower our member firms to deliver unparalleled service, safety, and efficiency to clients across healthcare, commercial, and residential sectors. 

Check out our website here: AIR Control Concepts | HVAC Partnerships, Growth & Support Across North America

Job Description:
The Regional IT Manager is a hands-on IT operator responsible for ensuring reliable, secure, and cost-effective IT services across AIR’s Midwest and West operating companies and branches. As part of a nationally distributed IT team, this role is not about sitting back and setting strategy — it’s about being in the mix every day, managing MSPs, providing some direct support, resolving escalations, and ensuring business users receive consistent, high-quality technology support.
This position is ideal for someone with a strong MSP/vendor background who thrives on solving problems, building business partnerships, and leading change to bring fragmented systems in line with AIR standards.

Essential Duties and Responsibilities:
MSP Oversight & Daily Operations

• Serve as the primary point of contact for all MSPs supporting the Midwest and West region.
• Manage daily escalations, review ticket performance, and hold providers accountable for SLAs.
• Identify opportunities to consolidate MSPs to improve service and reduce costs.

• Lead the migration of regional systems and practices to AIR IT standards (infrastructure, applications, and security).
• Work side-by-side with MSPs and operating companies to ensure consistent adoption of standards.
• Act as the boots-on-the-ground lead for IT transformation projects in the region.

• Ensure uptime, availability, and performance of IT services across all branches.
• Partner closely with business leadership (Regional Leader, OpCo Leaders, finance leads, branch managers) to align IT services with business needs.
• Take ownership of IT issues from start to finish — driving resolution, not just oversight.

• Manage the regional IT budget, including MSP contracts, hardware, and software.
• Work directly with providers to negotiate renewals, optimize spend, and ensure cost efficiency.
• Track and report on IT performance, spend, and risk posture to AIR IT leadership.

• Bachelor’s degree in Information Technology, Computer Science or equivalent experience.
• 5+ years of experience in IT operations, ideally with direct MSP/vendor management.
• Proven ability to manage service providers on a daily operational basis (tickets, escalations, SLA management).
• Background in IT infrastructure, support, and security with enough technical depth to challenge providers and solve problems directly.
• Strong project/change management skills; proven track record as a change agent.
• Hands-on, sleeves-rolled-up leadership style — thrives in execution and problem solving.
• Excellent communication and relationship-building skills with both vendors and business stakeholders.
• Willingness to travel (~4–5 days/month across the Midwest & West).

• High degree of proficiency in Active Directory, EntraID & Iden