Senior Business Accountability Specialist

About this role:

The Senior Business Accountability Specialist is accountable for managing Issues and Corrective Actions throughout the Wells Fargo Issue management lifecycle, specifically, ITSO Issue Management Governance Routines.

In this role, you will:

• Lead or participate in moderately complex initiatives and deliverables within business and contribute to large-scale, cross-functional planning related to mitigation of current and emerging business risk issues and concerns
• Assess, analyze, and design moderately complex controls, protocols, and approaches with respect to risk mitigation and the control environment, including ensuring effective planning for sustainability, ongoing control adherence, reporting, measurement, technology impacts, and monitoring
• Independently make decisions and resolve moderately complex issues while leveraging solid understanding of the business’s functional area or products, operations, and regulatory environment; facilitate decision-making and issue resolution, and support implementation of developed solutions and plans; lead peers and key business partners to meet deliverables and drive new initiatives
• Collaborate and consult with peers, colleagues, and mid-level managers to address current and emerging risks associated with business activities and operations, and provide guidance or support in interpreting, developing, and implementing risk-mitigating strategies
• Partner with peers and the business in interactions with external parties to support appropriateness and timeliness of response, and effectiveness of communications and materials
• May serve as a mentor for lower-level staff.

Required Qualifications:

• 4+ years of risk management and mitigation experience with an emphasis on issues management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following:  work experience, training, military experience, education

Desired Qualifications:

• Experience with Veritas issues and corrective actions
• Advanced Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Strong analytical skills with high attention to detail and accuracy
• Strong communication and relationship building skills
• Ability to interact with all levels of an organization
• Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals
• Ability to facilitate meetings among remote resources
• Technical writing experience
• Experience developing and delivering executive level reporting, comfortable presenting to all levels of leadership
• Ability to work in a fast-paced, deadline-driven environment
• Ability to take initiative and work independently with minimal supervision in a structured environment
• Experience developing and executing Quality Assurance reviews
• Prior experience within IT department and knowledge of IT products/services
• Problem resolution abilities.

Job Expectations:

• Be a part of a highly skilled team of IT Risk Management professionals to manage and ensure proper execution of the issue management policy on behalf of the ITSO (IT Service Operations) organization.
• Work with Issue Owners, Subject Matter Experts (SME’s), Business Control Management (BCM), Independent Risk Management (IRM), to document Issues and Corrective Actions throughout the lifecycle specifically at inception and closure.
• Coordinate preparation, submission, and approvals of documentation during Issue intake, closure, and tollgates.
• Coordinates evidence gathering for submission to multiple stakeholders for approval.
• Develops teams Standard Operating Procedures, and desk instructions.
• Lead complex initiatives with broad impact and act as key participant in large scale planning.
• Review and analyze complex larger-scale or longer-term challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented factors.
• Make decisions in complex situations that influence and lead the broader work team to meet deliverables and drive new initiatives.
• Act as an advisor to senior leadership to develop, influence and document issue risk remediation plans, for multi-faceted, highly complex, or long-term risk mitigation and control strategies.
• Strategically engage with all levels of professionals and managers companywide and serve as an expert advisor to leadership.
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