Customer Support Agent - ZR_18247_JOB

This is a remote position.

• US-based customers only initially.
  
• No ability to directly quote prices or take payments
  
• B2B clients
  

• Handle inbound customer service calls and contacting outbound leads to assist with purchasing insurance policies in the mobile app
  
• Guide customers through insurance application
  
• Walking clients through the app and processes for uploading photos, proof of ownership, getting appraisals if needed
  
• Answering client questions and troubleshooting issues with the app or process
  
• Answer general customer questions about policies
  

Requirements

Requirements

• Excellent phone communication skills
  
• Customer service experience
  
• Patient and helpful demeanor
  
• Ability to guide customers through an application
  
• Comfort learning new software/apps