Director, Field Operations - Americas

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description
 

Location: Americas Region

Reports to: Vice President, Global Field Operations

Overview:

We are seeking an experienced and dynamic Field Operations Leader to oversee the direction and operational excellence of our Sales teams in the Americas Region.

This role is pivotal in fostering a culture of customer obsession, high performance, and consistent execution in a high impact and highly visible function.

The Americas Field Operations Leader will work closely with regional leadership, bringing a strategic and process-oriented approach to ensure operational discipline and alignment with the company’s objectives.

Key Responsibilities:

Leadership & Strategic Direction

• Serve as a key partner to the Americas senior sales leadership team, guiding regional strategy and ensuring operational excellence.

• Provide leadership to drive strategic thinking, while executing with detailed precision in a fast-paced, ever-changing environment.

• Establish and reinforce a culture of excellence, aligning the organization with company values and customer-centric focus.

• Lead and reinforce company values in daily operations, management style, and expectations.

• Lead all facets of our sales operating cadence across all teams in the region.

Field Operations & Execution

• Implement standards of accountability for performance, guiding the organization to meet and exceed business goals.

• Develop and execute policies, performance metrics, capacity models, territory carving, quota setting, and resource allocation.

• Collaborate with regional leaders to lead global forecasts, ensuring the company meets its revenue and retention targets.

Team Management & Development

• Lead a high-performing team, fostering an environment of collaboration, accountability, and continuous improvement.

• Identify, recruit, and retain best-in-class talent, ensuring succession planning and future leadership.

• Develop people, processes, and systems that support the company’s growth and scalability.

Performance Metrics & Reporting

• Establish robust performance metrics that communicate the effectiveness of the group across multiple dimensions to different stakeholders.

• Continuously track and optimize the organization’s performance through data-driven analysis and reporting.

Qualifications:

Who You Are

• Critical Thinker: Proven ability to collaborate across leadership and teams, influence key decisions, and drive alignment on strategic initiatives.

• Natural Leader: Possess a positive management style, superior communication skills, and unwavering ethics and integrity.

• Customer-Obsessed: Operates with a philosophical commitment to consistently exceed customer expectations.

• Solutions-Oriented: Demonstrates a clear vision with a strong track record of executing against goals.

• Strategic & Operational Focus: Effective in business acumen and operational leadership, especially in high-growth, fast-paced environments.

• Hands-On: Willing to roll up sleeves and undertake key projects that accelerate growth and create value.

Required Experience:

• Minimum of 10 years of experience in leadership roles in business operations.

• Proven track record of leadership in public enterprise SaaS companies.

• Experience in high-growth tech startups is highly preferred.

Education:

• Bachelor’s degree required, MBA strongly preferred.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and you