Technical and Process Trainer

Company

Federal Reserve Bank of Richmond

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH®, and Check Services, and the FedNow® Service. In 2020, we undertook a strategic effort to transform FRFS from a product and support office framework to a national, enterprise-focused organization. The enterprise structure integrated the prior retail, wholesale, cash, and customer relations product and support offices into a new organization, which was further joined by the FedNow team in early 2024. Our North Star strategy, with the new structure, is to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, seek to provide a more robust and unified customer experience across our financial service offerings, and create new career growth opportunities for FRFS staff.



We are seeking leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.

About the Opportunity:  

The FedCash Services function has an immediate opening for two Technical & Process Trainers at either the Intermediate or Senior level that supports the delivery of technical training to cash operations staff on the high-speed currency processing system, reporting to the Manager of FedCash Services Training.  

This role will support the Next Generation Currency Processing Equipment (NextGen) Program. The NextGen Program is a multi-year effort to replace the Federal Reserve's fleet of high-speed currency processing machines. The program will design, develop, and deploy a new fleet of currency processing machines and currency sensors that will bring the latest technology to the Federal Reserve’s 28 currency processing locations.  

 

What You Will Do: 

As the Technical & Process Trainer, you will be responsible for collaborating with peers and subject matter experts to design, develop, and maintain training offerings, including but not limited to classroom facilitation, eLearning design and development, virtual training, technical documentation, web support, customer service, and custom training solutions.  

 

At the Intermediate level, you would be expected to create training materials with some assistance from peers, possess working knowledge base of cash operations environment, serve as a contributor to cross-functional teams, and display strong communication skills. 

 

At the Senior level, you would be expected to lead the planning, development, and delivery of complex training, create training materials independently, possess advanced knowledge base of cash operations environment, serve as a key participant for cross-functional teams and display excellent communication skills. 

  

Responsibilities: 

• Design, develop, maintain, and deliver specialized training courses and curriculum on high-speed currency processing equipment and operational practices to Cash Operations personnel. 

• Facilitate training for designated customer groups with the ability to deliver, project and motivate trainees through effective training methodologies. 

• Produce results while work