Maintenance Manager

Summary

Keep facilities safe, efficient, and running at their best. As a Facilities Manager, you’ll oversee building systems, lead maintenance staff, and ensure preventive programs keep operations smooth and cost-effective. You’ll manage vendors, monitor daily operations, and respond quickly to service needs and emergencies. With expertise in HVAC, electrical, plumbing, and safety compliance, you’ll balance hands-on problem solving with leadership responsibilities—driving improvements, managing budgets, and creating a safe, reliable environment for all who use the space.

Why Jewelers Mutual:

Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

Here, you’ll:

• Move fast and embrace change
• Always look for better ways
• Grow, thrive, and help shape what’s next

Join us and be part of a culture where you can make an impact while building your future.

What You’ll Do:

• Direct and coordinate maintenance and repair of building systems, including HVAC, electrical, plumbing, elevators, fire/life safety, lawn/landscaping and general facilities.
• Supervise, schedule, and develop maintenance staff to ensure timely response to service requests and preventive maintenance tasks.
• Develop and implement preventive maintenance programs to minimize downtime, extend equipment life, and reduce operational costs.
• Monitor building operations daily to ensure cleanliness, functionality, including oversight of subcontracted cleaning services.
• Respond to service requests, emergencies, and after-hours issues in a timely, professional manner.
• Manage contracts and relationships with outside vendors and contractors (e.g., janitorial, landscaping, elevator, HVAC).
• Track maintenance activities, work orders, and inspections using a CMMS or work order management system.
• Collaborate with multiple internal teams regarding projects and facility-related contracts.
• Ensure compliance with OSHA, fire/life safety, ADA, and local building codes.
• Assist with capital projects, renovations, and building improvements as needed.
• Prepare and manage the maintenance budget, including labor, equipment, and supplies.
• Responsible for leading Emergency Response Team.
• Conduct routine inspections of the property to identify safety hazards, maintenance needs, and improvement opportunities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership Responsibilities

Carry out leadership responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

What You'll Bring:

• High school diploma or equivalent required; Associate’s degree in Electro/Mechanical, technical degree, trade certification, or facilities management coursework preferred.
• 5+ years of commercial facilities maintenance experience (office, retail, or similar).
• 2+ years in a supervisory or management role.
• Working knowledge of building systems (HVAC, electrical, plumbing, fire safety, elevators).
• Ability to read and interpret blueprints, schematics, and technical manuals.
• Proficiency with CMMS or work order systems.
• Strong communication and customer service orientation.
• Ability to manage multiple priorities in a fast-paced environment.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.
• Able to lift 50 lbs
• Requires ability to walk the property regularly, climb ladd