Onboarding Coordinator

A FirstCall Mechanical Company 

Onboarding Coordinator

Location: Austin, TX (Hybrid)

WHO IS FIRSTCALL MECHANICAL? 

FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction. 

FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.  We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job. 

BENEFITS OVERVIEW 

FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:  

• Competitive Weekly Pay 
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, Free Telehealth + More 
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability 
• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans 
• Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program 
• Generous Referral Bonus of $2,500 per referral 
• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot and pants allowances 

POSITION OVERVIEW 

An Onboarding Coordinator is responsible for facilitating the new employee onboarding experience, ensuring a smooth transition for new hires by coordinating all aspects of their initial introduction to the company, including necessary paperwork, orientation sessions, team introductions, system access, and training, while maintaining compliance with company policies and legal requirements. This position is the primary point of contact for new employees during their onboarding process. 

JOB RESPONSIBILITIES 

• Develop and implement a structured onboarding plan, including scheduling orientation sessions, assigning mentors, and coordinating with different departments to ensure a comprehensive experience
• Manage the completion of necessary employment paperwork, including background checks and pre-employment drug testing, tax forms, and I-9 verification, and facilitate access to company systems like email, intranet, and employee portals
• Schedule and sometimes conduct new employee orientation, covering company culture, values, policies, benefits, and safety procedures
• Introduce new hires to their team members, managers, and key stakeholders
• Schedule and coordinate required training sessions, including job-specific training, compliance training, and software tutorials
• Gather feedback from new hires to identify areas for improvement in the onboarding process and make necessary adjustments
• Act as the primary point of contact for new hires, addressing questions and concerns throughout the onboarding period
• Ensure all onboarding activities adhere to relevant employment laws and company policies
• Monitor onboarding progress, track key metrics, and provide reports to HR leadership

ACCOUNTABILITIES 

• Actively engage in ongoing training and development through FirstCall Academy to stay current with the industry’s best practices and standards
• Consistently provide a high level of service and