Public Safety Dispatcher I

Posting number: 2612015156

Department: Sheriff-Coroner's Office

Job classification: Public Safety Dispatcher I/II

Posting type: Open

Categories: 911 Telecommunications

Summary

This classification is scheduled to receive a 5% COLA effective July 2027.

Applicants who meet the minimum requirements and have attached a valid Typing Certification with a minimum of 40 words per minute, will be invited to participate in a written exam that is tentatively scheduled for Friday, September 4, 2026 at 8:30 a.m.

Qualified applicants can expect to receive an email notification no later than Friday, August 28, 2026, inviting them to the September 4th exam. 

Applicants who have taken the POST Entry Level Public Safety Dispatcher Test Battery within the last twelve months and received a 42.0 T-Score or higher may use their score for this recruitment.

FLSA: Non-Exempt

DEFINITION

Under immediate or general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to established emergency and County procedures; performs a variety of technical tasks relative to the assigned functional area; and performs related duties as assigned. 

SUPERVISION RECEIVED AND EXERCISED

Receives immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision from assigned supervisory or management personnel.  Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

Public Safety Dispatcher I: This is the trainee-level classification in the Dispatcher series. Trainees work in the communications center and receive on the job training, specific day-to-day direction and are closely supervised. Incumbents at this level are not expected to function with the same amount of knowledge or skills as positions allocated to the II and Senior levels of the series. Initially under immediate supervision, incumbents learn and perform routine duties in support of public safety communications. Duties include frequent interaction with the public via telephone in both emergency and non-emergency situations. The position requires incumbents to receive, relay and provide accurate information, forms and reports to others within established legal guidelines.  Once a Public Safety Dispatcher I completes training, and as incumbent demonstrates skill to perform the work independently, general supervision and frequent review of work lessen. Positions at this level develop the skills to perform most of the duties required of positions at the II level, but are not expected to function at the same skill level and exercise less independent discretion and judgment in matters related to work procedures and methods. Work is supervised while in progress and fits an established structure or pattern.  Exceptions or changes in procedures are explained in detail as they arise.

Public Safety Dispatcher II: This is the journey level classification in the Public Safety Dispatcher Series. Positions at this level have completed training and are fully competent to perform the full range of assigned duties. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Senior Public Safety Dispatcher in that the latter performs the complex work assigned to the series and is responsible for providing lead direction and training to lower-level staff in the series.  

Positions in the Public Safety Dispatcher class series are flexibly staffed; positions at the II-level may be filled by advancement from the I-level; progression to the