Associate Director, Customer Protection Control team

Job Description

What is the opportunity?

The Customer Protection control team (CPCT) is tasked with providing central governance and oversight of daily transaction processing with respect to RBCCM LLC’s and DSI compliance responsibilities for Possession and Control (SEA Rule 15c3-3 & CIRO 4311). This role will call for the contribution of key subject matter expertise to enable prevention and / or detection of customer protection risk, as well as help remediate risk issues, as necessary. Project management, enforcement of best practice standards, management reporting, and root cause analysis area also key components of the role. Collaboration across multiple functional teams, business lines, technology partners, compliance, legal, finance, and senior stakeholders will be required. In addition to the team’s Customer Protection Governance responsibilities, the team also performs / administers annual FRR (Financial Responsibility Rules) controls testing across BCS, and partners with Regulatory and Finance teams. In the US monitor applicable FOCUS reporting work streams and address FINOP related issues owned by RBCCM LLC.

What will you do?

• Direct all CPCT functions and activities. Assign and prioritize all work. Define strategic vison. Provide leadership and coaching as a means of developing staff members both technically and professionally. Complete and finalize performance appraisals of direct reports. *(20%).
• Perform supervisory oversight of daily Possession and Control oversight and reporting functions carried out by staff members; ensuring control deficiencies are appropriately captured, escalated, and reported by staff when applicable*(35%).
• Provide key subject matter expertise and leadership as it pertains to frontline seg processing inquiries (CM, DSI and WM businesses / operations teams) and to applicable stakeholders for all change initiatives that impact existing seg processing work streams*(20%).
• Administer FRR Controls Testing program of assigned BCS controls* (10%).
• Actively engage in RBCCM LLC FINOP, FOCUS Reporting, drive resolution of assigned risk inquiries and issues raised*(10%).
• Actively engage PwC Audit team, facilitate completion of annual Customer Protection controls audit*(5%)

Managerial Excellence

• Ensure that employees understand RBC vision, as well as support and reinforce targeted behaviors that contribute to RBC goals.
• Provide focus and clarity in establishing individual goals, driving performance management, supporting career development, and rewarding strong performance.
• Leverage the value in unit, department, and enterprise-wide teams to develop better solutions and achieve a cross enterprise mindset.
• Accept and successfully execute change while supporting employees through the process and keeping them focused on business priorities.

What you need to succeed?

Basic Qualifications

• Bachelor’s degree or equivalent preferably with emphasis in Business, Accounting, Finance, or Economics.
• Strong extended experience in appropriate role.
• 10+ years’ experience in Capital Markets / Broker-Dealer Operations
• High competency and knowledge level of Broadridge (BPS, Impact, Postedge) systems, reports.
• High comprehension level of SEA Rule 15c3-3 & CIRO 4311 (Possession and Control)
• High level brokerage operations Audit Proficiency / Skills
• Strong Control and Risk Management focus.
• Demonstrated success in the execution of Operations-related projects.
• Comfortable managing a portfolio of projects with competing priorities.
• Excellent communication skills, analytical, logical, and problem-solving skills
• Ability to lead, influence, and drive both process and organizational change.
• Ability to handle multiple tasks and changing priorities while maintaining meticulous attention to detail and accuracy.

Other Required Qualifications:

• Ability to collaborate with team members to review businesses, products, and functional areas to identify key risks and synergy opportunities.

Suggested Qualifications:

• Medium proficiency level across Microsoft suite of products: Word, Excel, PowerPoint, Visio.
• FINRA S99

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions,