Associate Market Researcher

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams.  Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

The Associate Customer and Market Researcher conducts primary and secondary projects to assist and further develop the market and customer research functions within Constant Contact. This role will be crucial in enhancing decision-making across the business and establishing replicable testing practices. The ability to quickly learn research techniques and develop research plans and strategies to match shifting business needs will be critical to the success of this role. 

This can be an in-person or remote position. However, you are also welcome to work in any of our established offices in Boston, MA, Gainesville, FL, or Loveland, CO.

What you’ll do:

• Design and field ad hoc quantitative research studies, including customer, brand, and creative testing
• Independently conduct descriptive and inferential statistics using a variety of techniques, including Chi-Squared, T-Tests, simple linear regression
• Conduct in-depth competitor research and analysis, including analyzing competitor SEO/SEM, investor reports, and other data sources
• Translate data into actionable insights, create reports, and present research findings to key stakeholders
• Become a subject matter expert for our target audience and appropriately advocate for the customer
• Participate in project-related tasks for larger projects, including developing screeners, questionnaire writing, data analysis, survey programming, qualitative interviews, etc
• Stay up to date with new research tools and sources of information
• Tie together a cohesive customer narrative between analytics, qualitative and quantitative research studies

Who you are:

• Bachelor’s degree highly preferred, ideally within the business, economic, or social science fields
• 2-4 years of work experience in marketing, communications, consulting, market research 
• Knowledgeable of statistics and comfortable with common statistical software (i.e. Excel, SPSS)
• Familiarity with Qualtrics or other common enterprise-level survey and intelligence tools
• Knowledgeable of market research principles and best practices
• Able to function well independently and in collaboration with stakeholders
• Skilled at report building and data visualization
• Curious and independent thinker, that has an interest in digital marketing, learning new skills, and the general SaaS industry
• Solution-focused problem-solving skills

 

Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. 
• Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable l