French Speaking Senior Customer Service Representative

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team offers an unmatched blend of pioneering technologies, convenient purchasing options, and pharmaceutical services through our top-rated brands. For more information, please visit www.thermofisher.com.  

Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including the quotation and order fulfilment phases. Customer Service Reps provide exceptional customer service, promptly and accurately when responding to internal and external customer requests.  

Key Responsibilities:  

• Be a role model and provide outstanding customer service experience to our external customers and internal collaborators in the field of administration, order management, quotations, master data.  

• Attend to complex customer requirements, handle user problems, process and follow up on all relevant requests in accordance with the division’s guidelines. Coordinate with sales and commercial, distribution, and finance teams to meet customer needs or resolve issues in a timely manner.  

• Become proficient in Customer Relationship Management systems.  

• Enforce to company policies, operational regulations and departmental training guidelines.  

• Deliver on promise on daily/weekly/monthly key performance indicator metrics. Engage in efficiency and productivity initiatives.  

• Play a key role on assignments/projects as the need arises by business expectations.  

• Consistently apply and meet the process expectations and demonstrate attention to operational details and leverage required computer systems to maintain high level of data accuracy and quality. Develop and review training materials and chip in to new joiner trainings.  

• Use relevant daily customer service reports.  

• Assess individual customer requirements and if required activities to appropriate partner departments.  

• In order to meet the requirements of the business, it might be required to participate in cross training and cross support activities, which involve joining assignments to other customer service teams.  

Skills:  

• Demonstrate integrity and compliance.  

• Display attention to detail and accuracy.  

• Good problem-solving skills and ability to multitask under tight deadlines.  

• Show self-motivation, enthusiasm, a positive attitude, and thrive as a standout colleague.  

• Strong written and verbal communication skills. <