Technical Associate

Core One is seeking a Technical Associate that will be responsible for researching, developing, and supporting the delivery of numerous SSD products and solutions. This role provides critical operational support across help desk, network infrastructure, and field operations. The position requires an adaptable, proactive, and self-starting team player who can track multiple needs at once and will be cross-trained across multiple technical disciplines. Strong communication in both spoken and written form is required in this hands-on position.

Primary Responsibilities:

Tier 1 Support & User Services:

• Provide first-line technical support for end-users, handling troubleshooting requests, password resets, and access provisioning
• Identify root causes of technical problems and implement effective troubleshooting steps to resolve them
• Perform basic system administration tasks like user account management, access control, and system updates
• Provide technical training to end-users on new software applications and system features

Network & Infrastructure Support:

• Monitor and maintain network infrastructure including routers, switches, firewalls, and VPN configurations
• Assist with network troubleshooting, configuration changes, and performance monitoring
• Support project-specific network infrastructure under guidance of senior engineers
• Assist with the installation, configuration, and maintenance of computer hardware, software systems, and hypervisors

Field Operations & On-Site Support:

• Conduct on-site installations, system deployments, and hardware configurations at customer locations
• Support field operations and customer site engagements, including multi-site deployments
• Perform site surveys, equipment setup, and customer handoff procedures
• Travel as needed to support programs and client engagements

Documentation & Collaboration:

• Create and maintain technical documentation including troubleshooting guides, knowledge base articles, runbooks, and process manuals
• Work with other technical teams to identify and resolve complex issues, ensuring seamless system integration
• Stay updated on new technologies and product features to effectively support team operations
• Effectively communicate technical challenges, options considered, and recommended solutions to senior leaders

Professional Development:

• Participate in cross-training program across help desk, network operations, field support, and system administration
• Evaluate technologies and commercial products for potential customer applicability
• Must be a self-starter with the ability to work independently with minimal supervision

Qualifications

Required:

• Associate's Degree in Information Technology, Computer Science, or a related field
• Basic understanding of computer hardware, operating systems (Windows, Linux), and common software applications
• Working knowledge of networking concepts including TCP/IP, DNS, VPNs, subnets, and basic routing
• Excellent analytical skills to diagnose technical issues and identify solutions
• Clear and concise communication to explain technical concepts to non-technical users, both verbally and in writing
• Ability to provide excellent customer service, handling inquiries with patience and professionalism
• Willingness to travel and work on-site at customer locations as needed
• Willingness to learn and be cross-trained across multiple technical disciplines

Desired:

• Bachelor's degree in Information Technology or a related field
• 1-3 years' relevant experience in IT support, network administration, or field operations
• Experience with network monitoring tools and troubleshooting methodologies
• Experience providing training and support to remote users
• Hands-on experience with hardware installation and configuration
• Familiarity with system administration and infrastructure management

Key Competencies

• Strong technical knowledge and troubleshooting skills across multiple domains
• Excellent written and verbal communication skills
• Experience in providing technical support and assistance
• Ability to work in a fast-paced environment and handle multiple tasks
• Customer service orientation with professional demeanor
• Adaptability and eagerness to learn new technologies and processes
• Strong organizational skills and attention to detail

Location/Travel:

• Based in Washington DC area with travel requirements up to 50% depending on project needs. This role provides e