MHPSS Infoline Assistant

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.
  Context

IOM Ireland has been operating in Ireland since 2001, currently in following areas of migration management: Assisted Voluntary Return and Reintegration, Resettlement, Family Reunification, Counter-Trafficking, Protection, Integration Support to Beneficiaries of Temporary Protection, Integrated Immigration Governance and Mental Health and Psychosocial Support (MHPSS).

 IOM provides mental health and psychosocial support to international protection seekers residing in the Citywest accommodation facility with the aim to improve their psychosocial well-being and to strengthen their overall resilience. 

Under the overall supervision of the Chief of Mission in Ireland, the Head of MHPSS Unit, the Senior MHPSS and Case Management Associate, in collaboration with the Senior Cultural Mediation and Community Engagement Associate, and in direct supervision of the Senior Case Management Associate, the incumbent will support the operations of the established Infoline related to IOM MHPSS services in Ireland.

• Receive calls from beneficiaries, record them and channel relevant queries to project coordinators in line with the internal Infoline SOPs.
• Compile, summarize and present the necessary information for the team and for internal reports.
• Draft status reports to assist in the implementation of the project.
• Support the administrative requirements of the project, to maintain the day-to-day activities and operations on the ground in line with the project SOPs.
• Provide routine support with M&E requirements of existing projects and preparation of simple outputs for project documents where required.
• Perform any other duties as may be assigned.

Education

• Bachelor’s degree in Political or Social Sciences, Development, Law and/or International Relations or similar from an accredited academic institution with two years of relevant professional experience; or
• High school diploma with four years of relevant professional experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database. Experience

• Proven experience in a similar setting & capacity. Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities.
• Previous work experience in an international organization, non-governmental organisation would be an advantage.

Skills

• Good interpersonal skills, including empathy and emotional resilience.
• Intercultural communication skills.
• Good organizational, communication, writing and presentations skills.
• Strong work ethic, ability to follow procedures clearly and to work well with colleagues within a team in a multi-cultural environment.
• Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint and Publisher. Ability to work collaboratively within a multidisciplinary and multicultural team.
• Basic understanding of trauma-informed care or psychosocial support approaches is an advantage

Languages

• For this position, fluency in English is required (oral and written).
• Working knowledge of any UN languages an advantage.

IOM’s official languages are English, French and Spanish.Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments. Required Competencies IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process. Values - all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes peo