Senior Analyst, GFO, Collections

Job Description:

About Our Organization:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About the Role

As part of our busy AME Credit Control Team, we are looking for a candidate with collections experience, who learns quickly in a friendly but busy environment. Our Collections Team believes teamwork and developing strong relationships with internal and external stakeholders is important in this role. You will report to the AME Collections Supervisor based in our Princeton, New Jersey Office.

You Will:

• Work closely and support the Supervisor on the daily cash collections task.
• Provide support and analysis to the regional Supervisor on regional or cross regional projects or reporting.
• Show positive and efficient attitudes and initiatives along with a problem-solving approach when facing issues.
• Be responsible for a collections project or process to facilitate the effectiveness and efficiency of the Collections department.
• Proactively apply collections strategies to reduce the DSO while collecting all past due invoices.
• Identify and recommend opportunities for improvement in existing procedures and processes along with recommending relevant solutions and strategies for identified problematic customers or regions.
• Build customer relationships through phone calls and emails to establish good communication and anticipate any risk of late payment or disputes.
• Maintain client confidentiality and always deliver a consistent professional level of customer service.
• Build and maintain strong relationships with all internal stakeholders such as Sales, Dispute, Billing, AR, Customer Service Teams to ensure issues and queries are addressed and resolved promptly.
• Identify and report any potential risk as early on as possible related to specific client, industry, country, regions or to your Collections Supervisor.
• Maintain regular detailed notes and client information in our Collections tool.
• Inform sales representatives and Collections Supervisor of significant changes in account status in a timely and professional manner.
• Act in compliance with the company and team policies, goals, and procedures, along with Sarbanes-Oxley (SOX Compliance) requirements.
• Meet the monthly forecasting and cash collections targets.
• Work with our Accounts Receivables Team (AR) to ensure timely and accurate allocation of cash received.
• Perform other responsibilities assigned by Management.

You Have:

• Minimum 2-4 years' experience in a busy credit control department
• SAP knowledge preferred but not essential
• Good Excel skills is a plus
• Analytical skills
• Organizational skills to to manage priorities
• Excellent communication skills

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Learn more about all our US benefits

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Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identit