Retail Partnership Manager - Denver

At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $100 billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand, we’re working with some of the best and largest retailers in the world across Australasia, North America, and the UK.

Auror connects people with intelligence to reduce crime. As a company, we’ve built a high-performing, positive culture with a focus on providing an inclusive environment for a diverse team. If you’re excited about reducing crime and building safer communities, for everyone, then we want you on our team.

The Role

The Retail Partnerships Manager will play a key role within Auror’s North American team; taking ownership of some of our key customers. The role is a great fit for someone who seeks variety and is great at relationship building. You will be seen as a thought leader and trusted advisor for both our customers and the industry alike.

The role will report into our VP Retail Partnerships, while partnering with our Sales and Customer Success teams. This is to ensure a seamless handover from Sales and also that all levels of the organisation are supported.

The role has two parts to it. You will be responsible for:

1. Nurturing and growing existing relationships with large retailers in North America
   We currently work with some of the largest retailers in North America and we are growing quickly. Your role will be focused on a small number of high profile customers. You’ll build relationships with Senior Executives as well as Asset Protection / Loss Prevention leaders, helping them to reduce crime and increase safety in their stores. You want to make a difference. You will be responsible for driving awareness, retention and adoption of Auror alongside the Customer Success team. You’ll suggest new solutions and innovative ideas to further enhance the value customers get from the partnership. You’ll be proactive when it comes to determining how Auror can be at the centre of our retailers LP ecosystems. You’ll become a trusted advisor for the customers you support.
   
2. Playing an active role in supporting the Loss Prevention (LP) industry
   In your role, you’ll be a thought leader to industry bodies including the Loss Prevention Foundation, RILA, LPRC, and NRF. You’ll play an active role in attending and facilitating industry events and work with our Writer to build out thought leadership pieces.

In Your First 6 Months at Auror, you will:

• Growing relationships with our key customers:
  • You will get up to speed on the high profile customers you will partner with. You will build relationships with the Senior Executives as well as the Profit Protection / Loss Prevention leaders.
  • You will deliver the quarterly business review packs showcasing results for the past quarter and providing updates on the projects that we are working with the customer.
  • You will build a comprehensive account plan for your customers including upsell strategies and strategies to drive adoption,
  • You will deliver on projects which will add value for our retail customers.
  • You will work with the Customer Success Team to ensure that we are delivering on engagement plans and targets.
  • You will facilitate hand-off of key accounts from Sales to Account Management, partnering closely with our Sales team to onboard and ramp new customers.

• You will attend industry events and conferences partnering with our VP of Innovation and Partnerships and Retail Solutions Lead, to present on insights on what is happening in the community.
  
  

You will be reporting to Bobby Haskins, VP of Retail Partnerships - North America

I am a former airline pilot turned retail and asset protection professional, it’s been an amazing career journey! I am currently the Director of Market Development - North America for Auror, I joined the team over two years ago. Prior to joining Auror I spent 10 years with Target Corporation in Store Operations and Assets Protection. I get excited about working with people who love to solve complex problems, are customer focused, and want to help the AP/LP industry innovate. Outside of work I am a new Dad who loves spending time with my family, we are new to Colorado but have quickly fell in love with all the available outdoor activities!

Requirements

About you:

• Generalist skill-set - experience could include 5-10 years of experience in the Retail LP industry, or alternatively consulting experience in the Retail LP space
• Proven ability