Community Relations Director-(Personal Care/Independent Living)

Description

“Looking for a career with a purpose? Join our family!”

Harrison Senior Living has been awarded the "GREAT PLACE TO WORK!"  for 2022, 2023, and 2024 through the Activated Insights® Survey Group. 

At Harrison Senior Living we are dedicated to providing our residents with the very best in independent senior care and assisted living so their families can have peace of mind. Our home-like atmospheres offer a comfortable environment with the security of knowing that exceptional care is being given at all times.

In keeping with the ideals of our founders and owners/operators, only those with the strongest work ethics and highest standards comprise our teams. Aligned professionals are encouraged to keep in touch.

Benefits: 

• Health insurance with HSA and FSA options
• Competitive Paid time off accruals
• Dental insurance
• 401(k) Options
• Tuition reimbursement
• Life insurance
• Employee assistance program
• Referral program
• Short-term/Long-term insurance
• Daily Pay Options

Overview:

At HSL, the Community Relations Director is responsible for all the sales and outreach marketing operations for the community assigned. The CRD is responsible for achieving positive occupancy while meeting predetermined goals relative to sales and marketing objectives. 

Position is Full-time and onsite. Salary + Commission.

ESSENTIAL FUNCTIONS:

• Utilize database to identify, track and foster relationships with potential residents and referral sources
• Actively participate in both sales and community team meetings
• Submit sales projections on a weekly / monthly basis
• Walk resident prospects through the sales process including scheduling tours, making follow up calls and creating or responding to emails 
• Works with onsite community department directors to provide an exceptional client experience to both prospects and new residents
• Implement an outreach marketing plan that includes person to person visits as goals indicate
• Documents all sales related activities with prospects and referral sources in CRM
• Schedules and supports lease signings once potential resident commits to move-in as directed by the Executive Director.
• Completes all initial new resident paperwork
• Maintains market-specific knowledge and updates of both referral sources and competitors
• Attends local community and industry related events
• Implements special events for prospects and referral sources
• Prepares and mails information packets to prospects along with responding to all inquiries
• Works with department heads in successfully moving prospects through the sales cycle

Requirements

SPECIAL REQUIREMENTS:

• Must be willing to work flexible hours including some evenings and weekends to meet the needs of prospects and their families
• Must have a reliable vehicle to use for implementing an outreach marketing schedule

QUALIFICATIONS:

• Be able to perform each essential duty as listed above
• Two-to-four-year collage degree
• Must have a passion for helping seniors and compassion for families going through a time of change
• Positive attitude and team player mentality
• Must warm, friendly and want to have fun while provide exceptional customer service to all who engage with Harrison Senior Living
• Will be required to learn to utilize various types of information systems including Point Click Care (PCC), Prime View, CRM, and other systems used by the Harrison Senior Living.  

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. We do not discriminate in services or employment on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, past or present receipt of disability-related services or supports, marital status, veteran status, or any other class of persons protected by federal, state or local law.