Surety Bond Senior Account Manager

About Acrisure
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary:
This position will assist customers in identifying and providing for their bond needs. This position works directly with the client, Producers, and Surety Company representatives in handling the execution of all types of surety bonds.

Responsibilities:

• Maintain and update client financial and bond files

• Receive and dispatch correspondence promptly

• Review contracts and bond forms and extract relevant information

• Ensure the accuracy of bid and final bond requests

• Prepare bid and final bonds

• Keep clients frequently updated on request status

• Process final close-outs for premium audits

• Act as liaison with surety companies and maintain surety relationships

• Act as liaison with clients and client staff

• Assist Producers

• Assist other team members

• Prepare routine/follow-up correspondence – paper and electronic

• File, draft, and/or send correspondence

• Prepare overnight packages and receipts

• Answer the telephone and respond to voice messages

• Assist in mailings

• Provide other administrative support, as directed

• This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management

Requirements:

• Attention to detail and commitment to a high level of accuracy.

• Ability to work independently with a high degree of interaction with team members.

• Demonstrated effective written and verbal communication, including the ability to actively listen and problem-solve with minimal assistance.

• Excellent time management and prioritization skills.

• Ability to multitask, work independently, and use discretion with sensitive information.

• Maintain a professional demeanor and positive attitude.

• Ability to effectively communicate in both verbal and written formats, externally and internally.  

• Ability to read and interpret documents such as insurance policies, contractual insurance requirements, agency workflows and procedures, marketing and submission reports and any other documents required for this position. 

• Ability to author routine reports and correspondence. 

• Fluent ability with Microsoft Outlook, Word and Excel, proficient and accurate keyboarding.  

• Ability to anticipate and solve practical problems or resolve issues. 

• Ability to demonstrate moral character, honesty, tact, fairness, lack of prejudice and desire to help when dealing with people. 

• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities. 

• Strong attention to detail and good proofreading skills. 

• Excellent skills in reliability, initiative, and stress tolerance. 

• Ability to perform in a professional appearance and manner. 

• Ability to use good judgment and foresight. 

Education and Experience:

• High school diploma or equivalent required

• Some college preferred

• Minimum of 5-7 years experience in surety bonds required

• Florida Property & Casualty insurance license required

• Prior bookkeeping/accounting experience preferred

• Prior customer service in banking or insurance preferred

• Prior paralegal experience preferred

#LI-LR1

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to you