Medical Practice Coordinator - Cardiology

Nemours is seeking a Medical Practice Coordinator in our Cardiology department.

Facilitate access to care. This includes scheduling of patients at all Nemours sites of service. Maximize template utilization. Manage the wait list and referral work queue to ensure it is at or below established metrics. Manage divisional templates to ensure ease of patient access, provider effectiveness and efficient clinic flow. Provide daily administrative support to assigned members of the clinical team, including the Division Chief. Assist in the coordination and support of enterprise/departmental/divisional projects and initiative which further the clinical, educational and research missions of the Department of Pediatrics and its Divisions.

Essential Functions:

Provide daily oversight of divisional clinical schedules and EPIC templates.

1. At the direction of the Division Chief and/or Operations Manager, modify and maintain EPIC templates for assigned providers and specialty programs at all service sites.
2. View and manage provider schedules. Complete steps within EPIC to set single day edits, unavailable times, hold times and clinic cancellations as required.
3. Utilizing EPIC and Qlik reporting tools, assess template effectiveness through the lens of patient access for all appointment types, provider productivity and care center efficiency. Process template revisions as appropriate.

Promptly and courteously handle telephone calls to/from internal and external customers including patients, referring physicians, insurance companies, etc. Triage urgent/non-urgent calls appropriately and schedule patients as appropriate.   Ensure service excellence in all encounters.

Provide administrative support to divisional leaders and clinical providers, to include, but not limited to:

1. Daily, detailed management of administrative and clinical schedule of activities.
2. Coordination of meetings with internal and external participants
3. Ensure alignment between Outlook and Epic schedules.
4. Timely completion of hospital reappointment applications
5. Maintain an accurate accounting of continuing medical education (CME) activity
6. Update and maintain the curriculum vitae (CV) for providers on an ongoing basis.
7. On a daily basis, open, categorize and distribute incoming correspondence, including mail, faxes, scanned documents, etc. 
8. Complete associate reimbursement forms, payment requests forms, license renewals, etc. Maintain an accounting of identified expenses. Prepare CME travel request forms; coordinate travel request forms as directed. 
9. Physical onsite presence as required by Division. 

Proactively identify problems and opportunities related to divisional operations. Address or refer problems and ideas appropriately.

Requirements:

High School Diploma required; Associate or Bachelor degree preferred

Minimum of one year of experience performing administrative assistant duties, preferably 3 years.

Intermediate knowledge of word processing and excel required.

Nemours Children’s Health is an internationally recognized children’s health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children’s hospitals — Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we’re on a journey to discover better ways of approaching children’s health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child’s world a place to thrive. It’s a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children’s and how we go well beyond medicine, visit us at