Front Desk Supervisor

Hotel: 

Norman Embassy Suites

2501 Conference Dr

Norman, OK 73069

Front Desk Supervisor

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

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Pay Rate: Starting $17/hr.

Atrium Hospitality is currently recruiting a Front Desk Supervisor for our Front Desk department. Join a team of Embassy Suites employees who are passionate about servicing guests, one another all while taking care of the people who make it happen, our associates. The hotel has 283 suites and has 6000 sq. ft. of event space. It is conveniently located in Norman with less than 30-minute commute to and from the center of Oklahoma City.

This is a great opportunity to grow in the hospitality industry with teams that will invest back into talent who are looking to make an impact in their careers.

At Atrium Hospitality, our goal is to ensure that our associates have positive experiences. To achieve this, we are dedicated to creating a culture that upholds six fundamental values, which inspire us to continuously improve for the benefit of our associates and guests.

These values are embodied in the acronym S.P.I.R.I.T. (Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork).

Why work at the Norman Embassy Suites?

• We have growth opportunities! Norman Embassy Suites has consistently been among the top Atrium Hospitality hotels with respect to internal promotions with 22 in 2022 and 24 in 2023.
• Just off I-35 and Robinson, Norman Embassy Suites is in a BOOMING part of the SOONER city. Neighboring the growing 24th Avenue Shops, Norman Embassy Suites is a mere 15-minute ride from the University of Oklahoma’s campus.
• With a close-knit group of hospitality professionals and top-quality people, the team at Norman Embassy Suites consistently boasts one of the lowest turnover rates in all of Atrium Hospitality’s hotels!
• Hotel Discounts for all team members! Full comprehensive benefits package including medical, dental, vision, short/long-term disability, legal, 401k matching, and MORE!

Why Front Desk?

The Front Desk team is a key proponent of our company and hotel culture. As the face of our team, the primary purpose of the Front Desk Supervisor is to ensure that the guests have an excellent beginning-to-end hotel experience.

Work Performed: 

The Front Desk Supervisor is tasked with the following duties, responsibilities, and assignments: 

• Supervise front desk staff and ensure that they provide excellent customer service.
• Respond to guests' inquiries and requests in a timely and professional manner.
• Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests.
• Manage reservations and room availability.
• Ensure accuracy of billing and payment processes.
• Monitor and review guest feedback.
• Resolve customer complaints.
• Train and coach front desk staff.
• Monitor staff performance and provide feedback.
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