Senior Manager, Intelligent Process Automation

Application Deadline:

05/01/2026

Address:

320 S Canal Street

Job Family Group:

Strategy & Change

Spearheads the intelligent automation practice delivering the next wave of performance efficiencies enabled by Artificial Intelligence, Data & Analytics, and Technology. Creates and applies strategies to work with internal stakeholders to establish the foundation and governance for Intelligent process automation to maximize return on their investment, reduce costs, mitigate risks, streamline processes and improve the customer experience. Collaborates with internal stakeholders to understand and challenge their current processes and develop solutions to build confidence by demonstrating success and uncovering opportunities to deliver business value. Understands business needs, identifies opportunities for Intelligent automation, crafts business & technical requirements, defines scope, mitigates risks, leads project, and manages issues and timelines. Manages all project requirements to execute approved plans.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Understands business needs, and collaborate with internal stakeholders to prioritize opportunity areas.
• Works with internal stakeholders to prepare a business case to facilitate green-lighting of initiatives.
• Partners with internal stakeholders in Technology and the business to define project scope, budget, resourcing plan, and timelines.
• Collaborates to deliver initiatives, managing and communicating risks/issues.
• Provides thought leadership and problem solving support across various in-flight projects.
• Leads the design, development and implementation of robotic solutions that meet business objectives.
• Participates in interviews, brainstorming sessions and workshops with key stakeholders to document current and future state business process.
• Translates current business processes into strategic smart process solutions – including Cognitive Automation – as a Robotics Subject Matter Expert.
• Builds high quality robotics solutions that are intuitive for senior audiences, simple to maintain, and drive business outcomes.
• Work closely with internal stakeholders to determine current capabilities, business needs and priorities.
• Collaborates with the platform vendor (e.g. Workfusion) to influence the product roadmap to ensure BMO’s business needs are effectively understood and prioritized.
• Fosters relationships with internal stakeholders to raise awareness and evolve standards that support Intelligent Process Automation.
• Defines business requirements for analytics & reporting to ensure data insights inform business decision making.
• Educates business stakeholders to evaluate and implement smart automation initiatives.
• Guides internal stakeholders through the intake, business case, and delivery of smart automation initiatives.
• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
• Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.
• Contributes to refine the project intake process to standardize and streamline for future projects.
• Contributes to standardize the project delivery methodology and approach.
• Identifies and recommends process improvements and best practices for future projects and initiatives.
• Defines, implements, and improves processes for intake, delivery, and ongoing maintenance of initiatives.
• Contributes to define and evolve standard practices to support the needs of Smart Automation Initiatives.
• Assists with developing goals, measurement framework, and strategies to monitor effectiveness of projects.
• Becomes an expert in implementation costing and sizing, including identification of opportunities to optimize spend.
• Acts as the day-to-day pro