Business Product Owner Senior Manager - Evernorth - Hybrid

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Scope of Job

The Pharmacy Benefit Services (PBS), Operations Business Product Owner (BPO) Organization serves as the key interface and liaison between the business sponsor, client(s), and technology partners to advance high ROI/efficiency, division-wide and enterprise-wide initiatives. The Senior Manager has responsibility for leading a team of individual contributors who work closely with internal and external stakeholders to document the accuracy and comprehensiveness of business requirements for new and modified business applications and/or products. These individuals are recognized internally as “subject matter experts” cross-functionally.  To ensure the success of the individuals & team, the Sr Manager must provide vision and strategy to the team, make/support decisions on the appropriateness of business requirements, provide decision guidance for all submitted projects and determine the most appropriate next steps, fostering relationships with cross-functional business and technology partners. The ideal candidate will possess strong leadership abilities to foster a high-performing, positive and accountable team environment.

Sr Manager will lead and support the following:

• Management of all BPO team responsibilities including staff training and development. Develop, coach, and grow the team - fostering a positive team environment while maintaining a high degree of accountability and service delivery
• Talent decisions & ongoing team performance support
• Provide regular updates to direct leader and key cross-functional stakeholders
• Collaborate with the Director on reporting to leadership – appropriate metrics, high-level overviews, box reports, project management updates, etc.
• Collaborate with the Director to define team goals and strategic plans for continued evolution
• Holding the team accountable to meet all department expectations and successful delivery of all approved work
• Support team and process policy development & documentation
• Work closely with business leaders to ensure business value justifications align to the Value Based Prioritization process
• Mitigate escalations/concerns/issues on behalf of direct team, identifying accountability and alternate strategies to deliver timely solutions and successful outcomes to the business

Sr Managers may participate in:

• the extraction of project-specific requirements from business sources
• discussions with technical resources on business intent and requirements
• skills to discuss, if not influence, technical design of associated applications
• the ability to guide technical support

This role will function in direct alignment with key strategies to deliver affordable, predictable, and simple solutions to both our external and internal customers. 

Knowledge and Abilities

• Strong leadership, project management, strategic thought, nimble learner and organizational skills.
• Strong focus on internal and external customer results and alignment with company strategies.
• Excellent verbal and written communication skills.
• Ability to manage multiple timelines and deadlines. 
• Must be comfortable operating through ambiguity, collaborative approach, and can demonstrate situational adaptability (Flexibility). 
• Strong interpersonal skills, including the ability to build and maintain relationships, work well in a team, and influence others.
• Keen eye for process improvement with the ability to articulate and act upon interdependencies and redundancies to ensure resource efficiency and minimize duplication of effort.
• Proven self-starter able to solve complex challenges with minimal guidance or day-to-day direction.
• Maintain knowledge base on new technology trends, solutions and techniques and protocols.

QUALIFICATIONS

• High School Diploma required.
• BA/BS degree in Business, Finance, or related field preferred.
• 8 plus years of experience implementing contemporary process improvement methodologies in an operations environment, preferably in the PBM or Pharmacy industry.
• Ability to perform data analysis and summarize findings; ability to use data to support proposals of potential solutions preferred.
• Strong focus on customer service preferred.
• Ability to manage multiple timelines and deadlines required.
• Excellent PC skills within a Microsoft Offi