Operations Supervisor (Hybrid)

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking an Operations Supervisor (Hybrid) to be based in Novi, Michigan.

Job Summary:

Fulfilling this role involves splitting a normal work week between deliverable production for the Transportation Management and Academics Program (T-MAP) and Intelligent Transportation Systems (ITS) Practice Line administrative functions.

• T-MAP involvement (~20 hrs./week) will include executing the responsibilities of an Instructional Designer (ID).   An ID is responsible for creating engaging and effective learning experiences for a variety of audiences. This role involves analyzing training needs, developing instructional materials, and evaluating the effectiveness of training programs.
• Project Administrator (PA, ~20 hrs./week) will involve supporting TMC and Traffic Engineering managers with administrative functions and deliverables associated with maintaining a fiscally and managerially compliant contract.

Key Responsibilities:

Instructional Design Related

• Collaborate with clients and project managers to identify training needs and performance gaps. Conduct thorough needs analyses to determine the learning objectives.
• Design and develop instructional materials, including e-learning modules, instructor-led training (ILT) materials, job aids, and assessments. Ensure that all content aligns with adult learning principles and instructional design best practices.
• Create interactive and engaging learning content using various tools such as Prezi, Clipchamp, Vyond, Google Classroom or other e-learning software. Develop course materials, including storyboards, scripts, and multimedia elements.
• Design and develop comprehensive training curricula that meet organizational goals and learner needs. Structure content to ensure logical flow and effective learning experiences.
• Incorporate multimedia elements (graphics, audio, video) to enhance learning experiences. Work closely with multimedia developers and graphic designers to create high-quality training materials.
• Manage multiple instructional design projects simultaneously. Develop project timelines, coordinate with team members, and ensure the timely delivery of training materials.
• Develop assessment tools to measure the effectiveness of training programs. Analyze training outcomes and make data-driven recommendations for improvements.
• Work closely with subject matter experts (SMEs), trainers, and other stakeholders to ensure content accuracy and relevance.
• Stay current with industry trends, instructional design technologies, and best practices. Continuously improve and update training materials based on learner feedback and performance data.
• Collaborate with and support project management staff on company financial systems and processes.
• Compile reports covering business costs and overhead/fringe charges.
• Review of client invoices, quality checking and correcting coding of AP invoices.
• Oversight of national TMC and SSP uniform programs.
• Research for and development of trending and forecasting reports, comprised of data from multiple sources.
• Critical review and analysis of project variances in cost and schedule to make recommendations for corrective actions.
• Project financial reviews based on initial proposed, remaining schedule, and estimates to completion.
• Development and maintenance of project and practice line SharePoint sites.
• Various forms of communication with clients, staff, and sub consultants for meetings, conferences, training sessions, post incident analyses, event management planning, and ad-hoc purposes.  
• Special projects as assigned by project and practice line management across both the East and West Regions.

Qualifications

Minimum Requirements: