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Patient Care Advocate - McKinney, TX
NMA (Neuromonitoring Associates)United Statesfull_timeVerifiedPosted 11 Jun 2025
About the role
Job Details
Level EntryJob Location MCKINNEY, TXPosition Type Full TimeEducation Level High SchoolJob Category Customer ServiceDescription
Position Title: Patient Care Advocate Department: Patient Care Reports To: Patient Care Team Lead FLSA: Non-Exempt Position Summary: The Patient Care Advocate ensures exceptional service to patients by providing education, communication, and financial coordination throughout their care journey. This role requires strong customer service skills with a focus on compliance, professionalism, and patient satisfaction. The ideal candidate will have experience in healthcare, accounts receivable, or customer service. Essential Duties & Responsibilities:- Provide professional communication to patients through various channels, ensuring accurate documentation and HIPAA compliance.
- Educate patients about upcoming surgeries, their rights under the No Surprise Act, and financial responsibilities.
- Resolve patient inquiries, process payment arrangements, and validate account balances, escalating issues when necessary.
- Conduct monthly audits for patient statement submissions and handle patient complaints regarding services or billing.
- Engage in patient-related activities, such as recovering insurance checks sent in error and performing skip tracing for contact verification.
- Collaborate with colleagues for seamless communication and care coordination while meeting performance targets.
- Participate in special projects and perform other duties as assigned.
Qualifications
Qualifications & Requirements:
Education Licenses/Certifications:
- High School Diploma or equivalent.
Experience:
- Required: Experience in direct patient care/communication and basic clinical/medical terminology.
- Desired: Out-of-network experience, precertification knowledge, and bilingual (English/Spanish) proficiency.
- Preferred: Experience with out-of-network services, precertification, and bilingual (English/Spanish) proficiency.
Skills & Competencies:
- Strong written and verbal communication skills.
- Ability to prioritize and multitask in a fast-paced environment.
- Basic math and computer literacy skills.
- Professionalism with the ability to build rapport with patients.
- Strong attention to detail and the ability to work independently.
- Experience with direct patient care and communication is required.
- Working knowledge of basic clinical/medical terminology is required.
Working Conditions:
- Generally, work in an office environment.
- Frequent and prolonged periods of computer and office equipment usage.
- Standard business hours with occasional overtime to meet project deadlines.
- Ability to manage stress and maintain productivity under tight deadlines and changing priorities.
- Regular interaction with team members, clients, and other s
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