Senior Customer Success Manager, Adobe Express & Firefly

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity: 

This is an exciting opportunity to join the Customer Strategy & Success team as a Customer Success Manager, focusing on driving adoption of Adobe Express and Firefly for Adobe’s Enterprise customers.  

Adobe Express represents a new generation of Adobe innovation, empowering everyday communicators to build impactful content. It's a cloud-based web and mobile solution used across businesses, marketing teams, non-profits, schools, and office professionals. Learn more at https://express.adobe.com.  

Adobe Firefly empowers creative teams to demonstrate the power of Generative AI to automate repetitive tasks, accelerate video production, and supercharge their creative workflows. Learn more at https://firefly.adobe.com/   

In this role, you will be directly engaged with leadership at some of the world's most well-known companies, helping unlock value and fostering adoption of Adobe Express and Firefly throughout the organization. In addition, you can expect to work closely with a cross-functional Adobe ecosystem, including Account Executives, Marketing, Consulting, and Product specialists, to develop new value propositions, build awareness, and reveal new growth opportunities. The Customer Strategy & Success team is fueled with a real passion for innovation, growth, and a steadfast dedication to making our customers successful. We hire dynamic, passionate, and creative individuals who thrive in fast-paced environments. 

What You'll Do: 

• Act as the main point of contact throughout the customer post-sales lifecycle, define measurable success plans with clear outcomes and ensure cohesive communication across internal and customer audiences at all levels. 

• Work closely with senior-level account collaborators to effectively implement the customer's strategy and roadmap. 

• Find opportunities for Adobe Express and Firefly to streamline workflows, enhance creativity, and improve productivity. 

• Demonstrate the specific value proposition of each solution, showcasing how they integrate seamlessly with the Adobe ecosystem including Creative Cloud, Stock, Fonts, and Libraries. 

• Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals. 

• Partner with Customer Success & Strategy Specialists to develop targeted adoption strategies and drive active user engagement within customer organizations.  

• Develop and deliver compelling product demos that resonate with customer needs, moving beyond features to showcase real-world impact. 

• Serve as the voice of the customer internally at Adobe – sharing strategic use cases, process improvements, and asks back into the inte