Solutions Architect Sales (Technical Salesforce)

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute:

Reporting under Senior Director Chief Architect - Architecture Delivery Office as Senior Leader, IT Architecture you will be responsible for understanding customer requirements, designing scalable and efficient Salesforce solutions, and leading the implementation of solutions that drive sales effectiveness and revenue growth. You will collaborate with cross-functional teams to deliver successful outcomes for our customers. 

• Requirements analysis: Gather and analyze customer requirements and translate them into scalable and efficient informed Salesforce Sales solutions. 

• Solution Design: Design and architect end-to-end Salesforce solutions for Sales, covering lead management, opportunity tracking, account management, and sales forecasting that meets business needs and aligns with enterprise standards. 

• Stakeholder communication:  

• Collaborate with sales teams to identify pain points and propose innovative solutions to address their needs whilst being able to translate technical details into business terms. 

• Collaborate with cross-functional teams to ensure successful delivery of projects, meeting customer expectations and business objectives. 

• Solution Support:  

• Lead the implementation of Salesforce Sales solutions, including configuration, customization, Proof-of-concepts, and integration with other systems, ensuring compliance and performance requirements are met. 

• Provide technical guidance and support to development teams, ensuring best practices are followed in Sales solution design and implementation. 

• Conduct system testing and assist with user acceptance testing to ensure the quality and reliability of the implemented solutions. 

• Act as a trusted advisor to customers, providing guidance on Salesforce Sales solutions and industry best practices. 

• Assist in the creation of technical documentation and training materials for customers and internal teams. 

• Solution Lifecycles: Stay up to date with the latest solution systems features, releases, and best practices, with a specific focus on Sales solutions. 

The Must Haves:

• Bachelor's degree in computer science, Information Systems, or a related field. Master's degree is a plus. 

• Minimum of 5 years of experience as a Salesforce Solutions Architect or a similar role, with a demonstrated strong focus on Sales solutions. 

• Extensive experience in designing and implementing end-to-end Salesforce (and similar or connected systems) Sales solutions, including lead management, opportunity tracking, account management, and sales forecasting. 

• In-depth knowledge of Salesforce Sales Cloud and related features, such as reports and dashboards, sales automation, and flows. 

• Experience with Salesforce Lightning, Apex, Visualforce, and other development tools. 

• Familiarity with CRM, marketing automation, and quoting tools integration with Salesforce. 

• Excellent problem-solving and analytical skills, with the ability to tr