Senior Manager, Pfizer Patient Services (PPS) Insights & Analytics, Data Governance & Insights Enablement

Role Summary

The Pfizer Patient Services (PPS) Insights & Analytics team harnesses the power of data to drive robust analytics and insight development to inform Pfizer's most critical business questions. The PPS Insights and Analytics team's rigorous analytical expertise is dependent on as the compass and decision support for the enterprise. Our dynamic, exciting team of subject-matter experts come from diverse backgrounds and experiences, including data science, digital analytics, finance, market research, and consulting. As a team, we collaborate to turn data into meaningful insights that will have a direct impact on patient's lives and the future of Pfizer, as a data-driven organization.

The Senior Manager, Data Governance & Insights Enablement reports to Director - Data Governance & Insights Enablement within PPS Insights & Analytics, accountable for establishing and sustaining a robust data governance foundation that enables trusted, compliant, and decision-ready patient services analytics across the enterprise.

Role Responsibilities

This role serves as one of the resources responsible for PPS data governance, including metric definitions, business rules, data quality controls, access guardrails, and cross-enterprise alignment with Digital, Legal, Compliance, and external data partners. The Senior Manager will address any fragmentation in data ownership, inconsistent measurements across brands, and manual data remediation by building scalable governance processes that support standardized reporting, advanced analytics, and end-to-end patient journey measurement.

Enterprise Data Governance Leadership

• Manage operationalization of a formal PPS data governance framework, defining clear ownership, stewardship, and decision rights across data domains, brands, and business units.
• Manage the maintenance of standardized business rules, metric definitions, and KPI frameworks to ensure consistency of patient services measurement across Specialty Care, Oncology, and Primary Care.
• Support the Director in accountability for PPS data governance decisions, escalation paths, and governance forums.

Data Quality, Controls & Compliance

• Manage and enforce data quality standards, validation rules, and QCx` processes to prevent data integrity issues.
• Partner with Legal, Compliance, Privacy, and Digital to establish clear data access guardrails, usage policies, and approval workflows.
• Manage development of SOPs and training related to data access, reporting, and analytics.

Data Architecture & Aggregation Enablement

• Partner with Digital and data architecture teams to support a fit-for-purpose data aggregation and reporting ecosystem.
• Manage governance requirements for vendor platforms, data feeds, and analytics solutions.
• Reduce manual data cleansing through upstream standardization and automation & establish economies of scale.

Vendor & External Partner Oversight

• Help manage governance expectations for external data partners and vendors.
• Evaluate vendor data quality, adherence to business rules, and delivery against governance standards.
• Manage RFPs, contract language, and SLAs related to data quality and transparency.

Insights Enablement & Leadership Partnership

• Partner with PPS Insights & Analytics leaders to ensure governance enables timely insight generation.
• Facilitate leadership discussions by clarifying metric meaning, interpretation, and limitations.
• Maintain comprehensive, and detailed, data governance standards to ensure consistency and clarity in program metrics / business rule implementation over time.
• Proactively work across the enterprise to push novel analytic methodologies, co-create solutions and oversee implementation of solutions with stakeholders
• Identify efficiencies and future-forward ways to accelerate the timeliness of analytics / insights delivery, reducing spending.
• Work with and empower a high-performing team of insights professionals, responsible for delivering integrated insights, program measurement analytics, reporting, and launch support for each BU – at scale.

Basic Qualifications

• 5+ years’ experience in Biopharma, analytics, strategic consulting, business, or related area
• Experience with the pharma ecosystem and datasets including physician-level prescribing, institutional sales data, payer-prescriber-level data, formulary data, Rebates, syndicated claims data, Copay claims
• Prior experience with the operational monitoring and impact assessment of patient services programs, including specific programmatic components, spanning: Affordability Programs (e.g., C