Become a part of our caring community
 

At Humana, our mission is to help people achieve lifelong well-being. We are committed to creating experiences that put our members at the center of everything we do. Join a team that values innovation, empathy, and a passion for improving the health journey for millions.

As the Lead Product Designer – Renewal, you will shape the plan renewal experience that is critical for both our members and Humana’s success. A seamless renewal journey helps members maintain their coverage with ease, reduces confusion, and supports confident decision making and their ongoing well-being. For Humana, effective renewal experience drives member retention, improves STARs ratings, and lowers operational costs. Your design craft and thought leadership will directly influence these key outcomes. 

 

Key Responsibilities 

• Define and lead the end-to-end design strategy for Humana’s member renewal experience, ensuring a human-centered approach that aligns with business goals

• Collaborate with product, engineering, marketing, and analytics teams to develop and implement innovative solutions to simplify and enhance the renewal process

• Champion user research and data-driven insights to inform design decisions and measure impact

• Advocate for accessibility, inclusivity, and best practices in design across all renewal touchpoints

• Partner with the Plan Shopping team to ensure seamless and consistent user experience across the member journey

• Present design concepts and strategies to senior leadership and stakeholders, effectively communicating rationale and value

• Foster a culture of collaboration, experimentation, and continuous improvement within the design team

Use your skills to make an impact
 

Required Qualifications

• Bachelor’s or advanced degree in Design, Human-Computer Interaction, or related fields, or equivalent experience

• 7 years of experience in product design, with a portfolio showcasing impactful digital solutions

• 3 years of coaching and mentoring designers on the team

• Portfolio demonstrating experience designing complex user journeys, preferably in healthcare, insurance, or related industries 

• Deep expertise in user-centered design processes, interaction design, visual design, and service design 

• Strong proficiency in design and prototyping tools (e.g., Figma, Adobe CC)

• Familiarity with user research methodologies and translating insights into actionable design solutions

• Exceptional communication, presentation, and stakeholder management skills 

• Ability to balance strategic vision with hands-on making and design mentorship

• Strong business acumen, with demonstrated ability to connect design deliverables to measurable business outcomes, such as improved conversion rates, customer satisfaction, or lower operational cost.<