Bilingual Customer Support Associate I

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. 

Nearly half of all working Americans are not saving enough for their future. Too often it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth tech company changing the retirement industry. We’ve raised more than $700M in primary and secondary financings and are backed by a number of investors. Most recently, this includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.

About the role

As a Bilingual Customer Support Associate at Human Interest, you are the frontline face of the company, providing top-tier support to our diverse customer base. Every day, you leverage your bilingual skills to assist customers in both English and Spanish, ensuring they maximize our retirement savings platform. You love solving problems, thrive in a fast-paced environment, and take pride in delivering exceptional service. Our defined customer support career ladder provides opportunities for growth and advancement within the organization.

What you get to do every day

• Manage a steady volume of inbound customer inquiries, primarily through email and phone conversations, with chat and SMS support coming soon
• Utilize bilingual skills to communicate effectively with English- and Spanish-speaking customers
• Work cross-functionally with internal and external partners to resolve customer issues
• Provide best-in-class customer service to a geographically diverse clientele
• Adapt to an evolving startup environment with a proactive and solutions-oriented mindset
• Manage caseloads efficiently, ensuring timely follow-ups with customers
• Support other areas of the organization as needed
• Meet company performance standards and adhere to a structured workforce management schedule

What you bring to the role

• Fluency in both English and Spanish (written and verbal) is required
• 1+ years of experience in a customer-facing role—customer support, account management, or call center experience preferred but not required (or equivalent college experience)
• Passion for delivering excellent customer service
• Strong organizational skills, with the ability to multitask and manage deadlines effectively
• Confident, professional, and empathetic communication skills across phone and email
• Ability to remain calm and solution-focused in high-stress situations
• Attention to detail, ensuring accuracy in written communication and issue resolution

Where you will work

• Our office in Lindon, Utah
• Hybrid, in office 4 days per week
• Monday - Friday shifts; no weekends, no evenings

Application deadline

We accept Customer Support Associate applications on an ongoing basis.

How you can grow your career at Human Interest

The Customer Support Associate role at Human Interest is an excellent entry point for someone looking to start or change their career. We do not require Customer Support Associate I candidates to have 401(k) experience. Instead, we hire and train individuals who demonstrate a passion for customer success and an eagerness to learn. 

Through ongoing training and upskilling, employees have the opportunity to progress through four steps of the CSS role. While each employee's trajectory is individualized, someone ca