Operations Manager

At Tishman Speyer, we are building a better tomorrow. The firm’s visionary leadership team and on the ground experts are unparalleled in their ability to foster innovation, anticipate global and local needs, and cultivate new initiatives, such as its tenant amenities platform Zo., and its flexible space and co-working brand Studio. For us, real estate is more than buildings. We focus on the intersections that matter most. The intersection of real estate and people, real estate and technology, real estate and your local neighborhood. We build community and connection. Designing living rooms to labs, boardrooms to breakrooms, we put the customer at the center of everything we do. We build timeless communities that serve neighborhoods and cities with affordability, public space and easy accessibility.

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco. We currently have 2,688 units under management and an additional 13,302 units planned for development across multiple U.S. markets including market-rate, workforce, and affordable housing. Tishman Speyer provides an elevated level of service to ensure the best experience for the families that live in our communities. 

The Position:

The Operations Manager will report to the General Manager and be based in our Class A property at 525 W Monroe in Chicago, Illinois. The successful candidate will be responsible for ensuring smooth day-to-day operations for the building, with the goal of providing the highest quality service experience to establish and foster long-term customer relationships.

The candidate will be organized, have an eye for detail and a passion for customer service.

Key Responsibilities:

Hospitality / Leadership:

• Lead the Property Management support and Maintenance teams to provide a best in class customer-focused experience throughout the property

• Maintain customer relationships including, hospitality, and traditional operations management

• Understand customer business needs and leverage our platform to solve their real estate challenges

• Review lease proposals and facilitate space tours for prospective customers

• Coordinate unique ZO. event programming with a focus on creating and maintaining a community atmosphere

• Assist the General Manager to drive overall amenity engagement

• Lead a cross-functional team to ensure all corporate objectives, policies and standards are met

• Develop direct reports through mentoring. Identify growth potential and set objectives to achieve career advancement

Operations:

• Develop the annual operating budget and capital plan, and present to internal stakeholders and partners

• Financial reporting for profit and loss variances, quarterly reforecasting, and investor reports on a monthly basis is critical

• Oversee management of third-party maintenance contractors to ensure compliance with contractual obligations

• Facilitate pre-built and landlord-built customer spaces

• Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects

• Assist the Property Management team with projects and communication

About You:

Qualifications:

• 3+ years of experience in a similar role within real estate or hotel industry

• Bachelor’s degree required (with a focus on hospitality or real estate preferred)

• Prior hospitality experience preferred

• Prior accounting experience is preferred; accounting degree or relevant experience necessary

• Financial experience including costs, budgets, service contracts and arrears

• Proficient in Microsoft Office or equivalent

• Ability to travel between floors and buildings to effectively communicate with the team and customers

Critical Competencies for Success:

• Experience leading a multi-layered team

• Takes initiative and is a proactive leader always focused on continuous improvement

• Excellent interpersonal, verbal, and written communication skills

• Strong organizational and project management skills

• Passion for workin