Newline Principal Product Owner

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

The Newline Principal Product Owner will be responsible for owning and delivering API based embedded finance products in partnership with product leadership, engineering, marketing, risk management, and client success.

You’ll be directly supporting client-facing APIs and our cloud-based Newline Ledger, which sits at the core of everything we do.  We’re already operating at scale and working with some of the world’s largest brands and most innovative fintech/SaaS companies.  This role will provide the right candidate the opportunity to meaningfully shape the enterprise, drive impact at scale, and contribute to the evolution of the entire industry.

• Partnering with Lines of Business teams, business functions, and IT teams to define product needs and opportunities across the Bancorp
• Collaborating with business, technology, and analytics partners to prioritize, articulate and deliver new features from ideation through production release in Agile development, ensuring key outcomes are being met.
• Defining, developing and leading the implementation of product roadmap deliverables, capabilities, and adoption, supporting business outcomes.
• Leading a robust, continuous prioritization process to maximize total value, risk mitigation, and other business benefits across the bank.
• Decision-making in complex situations to drive key outcomes in support of regulatory & compliance needs, new revenue growth, process optimization, & other business-wide analytics needs.
• Staying informed on new technologies and pushing boundaries to introduce new and innovative solutions to build trust and exceed customer expectations and outcomes.
• Acting as a change agent for technologies and supporting processes by leveraging Agile practices to maximize results measured by performance and availability, business agility, technology freshness, and cost optimization
• Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk assessment, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Support and adhere to all governance processes as defined by Enterprise.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Inspire and motivate teams to deliver on the strategy and roadmap for continuous growth and improvement of product outcomes and experience.
• Lead and drive an agile mindset across product teams.  Lead in this transformation across peer teams and line of business partners.
• Drive the continued transformation from a project-based to a product-based organization.  Partner with peer teams to drive this approach broadly.
• Collaborate with cross-functional teams to gain agreement/approval/guidance, including lines of business, operations, legal, compliance, information security, fraud, and related functions.
• Provide transparency and ongoing communications with line of business partners/key stakeholders.
• Ability to solve problems and make decisions in support of the team, with a focus on driving the greatest outcome for the product and the Bank.
• Collaborating with Agile Squad on creating and maintaining a healthy product backlog, creating/reviewing/accepting; backlog items (user stories, defects, technical spikes, etc.); including participating in agile team ceremonies such as sprint reviews/demos.
• Partner with level 1 / 2 support teams, if applicable, to understand all issues associated with the product.
• Engaging with research team to define and implement customer usability testing, concept. validation, and co-creation studies to gain insights and identify customer needs and solutions
• Continuous understanding of the customer. Partnering with design, user experience and analytics colleagues to ensure an intuitive customer-research led product features that meets customer needs.
• Maintain and provide product information to users and partners for training and other documentation
• Establish annual goals, objectives and outcomes for product(s); Track and monitor key performance indicators.
• Actively monitor industry trends; participate in industry forums, professional associations, conferences, etc.

SUPERVISORY RESPONSIBILITIES: None.