Talent Coordinator HRSC – Pre-Employment

I. Job Summary

The Talent Coordinator HRSC- Pre-Employment role is dedicated to managing the candidate experience from offer acceptance through to the new hire's start date at WM. This role provides support to Talent Advisors, hiring teams, and candidates during the pre-employment phase. Core responsibilities include handling administrative tasks such as receiving, processing, and tracking pre-employment screenings, maintaining and updating relevant databases, and communicating key information. As the main point of contact for candidates, the Talent Coordinator addresses inquiries and assists with pre-hire activities. Serving as an ambassador for WM, the role ensures that each candidate leaves with a positive and enduring impression of the company.

II. Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other minor duties may be assigned. 

• First Point-of-Contact: Serve as the initial contact for candidates regarding background check and drug screen policies and processes, ensuring their questions are thoroughly addressed.
• Brand Ambassador: Embody the company's People First Commitments and Values of Success, Integrity, Diversity, Inclusion, Safety, Environmental Stewardship, and Customer Service in all interactions, acting as a brand ambassador.
• Partnership Building: Support internal and external customers by fostering engagement through prompt and effective responses to inquiries and issues.
• Effective Communication: Provide timely, thoughtful, and engaging written and verbal communication to customers throughout the hiring process.
• Process Knowledge: Maintain a thorough working knowledge of processes to accurately answer candidate questions and provide necessary information.
• Candidate Profile Management: Keep candidate offer profile notes updated with current and accurate data, reflecting the candidate’s or new hire’s status.
• Issue Resolution and Escalation: Ensure that all candidate and Talent Advisor questions are fully addressed, escalating complex or difficult issues as necessary.
• Pre-Employment Process Coordination: Work closely with the hiring team to provide updates on the candidate's pre-employment process and ensure that all pre-boarding actions are completed in a timely manner.
• Pre-Employment Checks: Monitor and follow through to ensure each pre-employment check is fully executed, remaining proactively engaged throughout every step of the process.
• Administrative Support: Perform administrative duties specific to the department, such as conducting research, processing requests, updating standard templates and reports, and preparing collateral materials.
• Customer Service Excellence: Provide high-quality, timely, and professional customer service, ensuring a positive experience for all stakeholders.

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: High School Diploma or GED (accredited).
• Experience: Four years of prior work experience in HR or Recruitment.

B. Certificates, Licenses, Registrations or Other Requirements

• None required.

C. Other Knowledge, Skills or Abilities

• Proven ability to establish and maintain excellent working relationships
• Strong interpersonal and organizational capabilities
• Demonstrates initiative and self-motivation
• Ability to multi-task, manage conflicting priorities and meet deadlines
• Experienced and proficient (ability to use without assistance) with Microsoft Office, Teams, Excel, Outlook and internet searches
• Presentation skills
• Must be willing to work various start times to accommodate various time zones
• Excellent verbal and written communications skills
• Must have excellent time management and organizational skills in order to accomplish numerous tasks and assignments
• Proven problem solving ability and successful conflict resolution
• Strong analytical skills
• Excellent customer focus

Key Competencies

• Work Standards - Sets high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
• Quality Orientation – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks
• Active Learning - Demonstrate