Staff Inbound Product Manager-EMS

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. 

As a Technical Product Manager, you will play a critical role in driving the success of our Entitlement Management Systems (EMS) products by bridging the gap between technology and business objectives. You will be responsible for defining and shaping the product roadmap, gathering and prioritizing product requirements, and collaborating with cross-functional teams to ensure the successful development and launch of the products.

Your focus will be on delivering innovative, high-quality solutions that meet the needs of our stakeholders. Experience in Quote-to-Order business process with subscription lifecycle management is required.  

Key Responsibilities:

Product Strategy and Roadmap

• Develop and communicate a clear product vision and strategy aligned with the company's overall objectives.
• Create and maintain a product roadmap that outlines the key features, enhancements, and milestones for the product's evolution.

Requirement Gathering and Prioritization

• Collaborate with stakeholders, to gather and prioritize product requirements.
• Define user stories, use cases, and acceptance criteria to guide the development process.

Technical Understanding

• Possess a deep understanding of the technology stack, architecture, and technical constraints associated with the SAP Entitlement Management System product.
• Collaborate closely with engineering teams to ensure the technical feasibility of product features.

Cross-Functional Collaboration

• Work closely with cross-functional teams, including development, quality assurance, and operations, to ensure successful product delivery.
• Foster effective communication and collaboration among team members.

Product Development Oversight

• Monitor and track product development progress, ensuring that it stays on schedule.
• Make critical decisions and trade-offs to meet project objectives.

Performance Metrics and Analysis

• Establish key performance indicators (KPIs) to measure the product's success and iterate based on data-driven insights.

Customer Feedback and Iteration

• Gather and analyze stakeholder feedback to identify opportunities for product improvement.
• Iterate on product features and enhancements to address stakeholders needs and pain points. 

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of software product management experience  
• Business process and domain expertise in Quote-to-Order and Subscription Lifecycle Management is required
• Experience gathering and capturing product requirements and transforming them into a product roadmap.
• Strong technical background and the ability to communicate effectively with development teams.
• Strong prioritization skills and the discipline to focus on high impact activities.
• Experience in managing SaaS product and vendors.
• Proficiency in product management tools and methodologies (e.g., Agile, Scrum).
• Strong analytical and problem-solving skills.
• Exceptional c