Parts Assistant (Service Writer)

EquipmentShare is Hiring a Parts Assistant (Service Writer)

EquipmentShare is searching for a Parts Assistant for our rental facility in Savannah, GA to support our team as it continues to grow.  

EquipmentShare is seeking a Parts Assistant to be responsible for maintaining the inventory of parts at the branch and assisting customers as needed. 

Primary Responsibilities

• Write customer damage work orders, order parts and bill work orders
• Assist the service manager to manage customer damage and internal work orders
• Respond to inbound leads and guide customers through the EquipmentShare rental process
• Expand our existing customer base by building relationships with contractors and construction company principals. Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently
• Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up-­to­-date about new or additional ways in which EquipmentShare can help improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints or other communications
• Develop new sales strategies and techniques to increase our market share and improve our customer experience

Why We’re a Better Place to Work 

• Competitive salary.
• Medical, Dental and Vision coverage for full-time employees.
• 401(k) and company match.
• Annual tool and boot reimbursements for those in applicable jobs. 
• Generous paid time off (PTO) plus company paid holidays.
• Monthly family dinner nights
• Fitness Membership stipends plus seasonal and year round wellness challenges.
• Company sponsored events (annual family gatherings, food truck nights and more).
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year. 
• Opportunities for career and professional development 

About You 

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change. 

We are looking for someone with availability to work Monday-Friday, 7am-5pm.

Skills & Qualifications

• Ability to operate a forklift/telehandler to unload and load freight trucks
• Must be able to lift up to 75-100 lbs
• Previous experience in the construction or heavy equipment industry a plus
• Previous or current experience with budgeting
• Knowledge of excel and the use of spreadsheets
• Must posses a clean driving record as the position will consist of picking up and delivering local parts
• Must possess exceptional customer service, organization, time management and communication skills 

EquipmentShare is an EOE M/F/D/V