Patient Service Representative and Insurance Verifier Rehab Services -Rehab Services- Days/Evenings

Hourly Pay Range:

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Patient Service Representative and Insurance Verifier - Rehab Services – Days/Evenings

Position Highlights:

• Position: Patient Service Representative and Insurance Verifier Rehab Services

• Location: Lincolnshire, IL

• Full Time/Part Time: Full time- 40 hours

• Hours: Rotating shift; Alternate opening and closing shifts (10:30am-7:00pm and 7:00am-330pm)

• Required Travel: no

What you will do:

Reporting to the Rehabilitation Service Manager works with patients and their representatives and insurance carriers and employer’s to determine patient benefits eligibility, pre-certify services and performs verification of benefits to ensure revenue reimbursement.   Screens registration data for compliance with payer and pre-certification requirements, corrects and updates accounts and bills to the appropriate party. Services primarily includes, but not limited to Physical Therapy, Occupational Therapy and Speech Therapy.

What you will do:

• Reviews and analyzes all required demographic, insurance/financial, and clinical data procured by patient intake and registration areas necessary to expedite payment on patient’s accounts

• Performs pre-certification notification via telephone or electronically and gathers and completes all required documentation for submission to insurance carriers per payer requirements.

• Researches pre-certification denials including missing authorization, patient pre-certification or referral documentation. 

• Confirms referral requirements for individual plans and works with referring physician offices as needed to obtain referrals for all scheduled services, including referrals for additional office visits

• Works productively and efficiently from a task-based work queue. Maintains an acceptable level of productivity as determined by the Rehab Services department to meet business needs though volumes may vary.

What you will need:

• Education: High School diploma or GED required. Associate degree in business or healthcare preferred.

• Certification: Valid driver’s license is required if the incumbent is selected to perform related duties at an off-site location. If incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.

• Experience: Minimum of one to two years of registration, scheduling, or customer service experience in a healthcare setting preferred.

• Unique or Preferred Skills:

• Knowledge of health insurances, medical terminology and anatomy preferred.

• Strong data entry and keyboarding skills preferred.

• Knowledge of Microsoft Office Suite preferred. Manual dexterity to operate various office machines required.

Benefits (For full time or part time positions):

• Premium pay for eligible employees

• Career Pathways to Promote Professional Growth and Development

• Various Medical, Dental, Pet and Vision options

• Tuition Reimbursement

• Free Parking

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off and Holiday Pay

• Community Involvement Opportunities

Benefits (For full time or part time positions):

• Premium pay such as shift, on call, holiday and more based on an employee’s job (For eligible positions)

• Incentive pay for select positions

• Opportunity for annual increases based on performance

• Career Pathways to Promote Professional Growth and Development

• Various Medical, Dental, Pet and Vision options

• Tuition Reimbursement

• Free Parking

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off and Holiday Pay

• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to delive