Job Category:

Information Technology

Work Shift/Schedule:

8 Hr Morning - Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

Provides intermediate level support of multi-user clinical operating systems, hardware and software tools, including installation, configuration, maintenance, training, and support of these systems. Facilitates assessment of current practice and translation of end user needs into the optimal configuration and build of clinical applications. Demonstrates solid analyst skills, advanced technical/ maintenance skills, and clinical knowledge to provide advanced support of clinical application use, enhancement and process improvement. 
 

Minimum Job Qualifications

• Licensure or other certifications: Certification, if applicable.

• Educational Requirements: Associates Degree or Technical Degree. In lieu of degree, will consider individuals with extensive IT or Operations experience.

• Minimum Experience: A minimum of five (5) years of IT application or related operational experience.

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications: Specific IT application.

• Preferred Educational Requirements: Bachelors Degree.

• Preferred Experience:

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Demonstrates sound technical judgment and solid technical skills with ability to troubleshoot issues

• Meets competency requirements of the job and demonstrates proficiency in all aspects of the identified job responsibilities

• Achieves the department/unit quality and productivity standards and is accountable for specific customer/user satisfaction

• Demonstrates work approach that is team centric, creative and analytical with solid organizational, problem solving and time management skills

• Must be able to function in dynamic environment subject to changes in schedules and priorities, working on multiple projects/ issues concurrently. Responsibilities may require evening and weekend work in response to needs of the systems supported.

• Demonstrates excellent communication skills, including written, verbal and presentation capabilities in customer interactions and technical discussion and documentation

• Demonstrates ability to analyze and enhance workflow efficiencies and problem solve clinical systems issues

• Establishes and maintains positive peer, leadership and customer relationships, interacting positively and productively with teams across organizational lines

• Demonstrates ability to independently (with leadership support) lead/ facilitate small projects as assigned in the delivery and support of Clinical Information System solutions 

Essential Tasks and Responsibilities

• Works collaboratively with system users, technical staff, other ITS groups and vendor support resources in problem solving issues related to clinical information systems.

• Coordinates aspects of planning, design, development, training, implementation, communication, maintenance and evaluation of existing or new functionality related to clinical information systems.

• Researches, plans, installs, configures, troubleshoots, maintains and upgrades operating systems and application software and hardware, possessing a high level of knowledge regarding support of assigned systems.

• Maintains understanding and working knowledge of current clinical information systems, associated workflows and relationship to other systems within the organization.  

• Maintains membership on or consultation to; appropriate committees, workgroups, or task forces as needed to facilitate the ongoing process of the design, implementation and revision of automated and manual components of clinical information systems.

• Works with project managers and teams in implementations of new systems, system upgrades and enhancement of current system functionality, participating in any phase of large or small projects.

• Participates in development and execution of a standardized methodology for testing major system functions before system changes/upgrades are moved to production environment.

• Participates in the development and maintenance of support material related to system implementations and maintenance such as routine updates, troubleshooting, issue resolution and product enhanceme