Solution Services Specialist, Facilities - HiTouch

Staples is business to business. You’re what binds us together.

HiTouch is full-service company with a network of local distribution centers in the United States. HiTouch provides a wide range of office productivity services in personalized and environmentally responsible ways. After joining the Staples family in 2018, HiTouch has helped us grow alternative distribution channels.

What you’ll be doing:

• Manage Coffee/Brewer Program from quoting, to contract, to implementation, to repair, invoicing etc.
• Minimum Spend for Brewer Program – manage minimum spend and invoice clients.
• Manage water program from quoting, contracting, implementation etc. Work in Staples systems for this program.
• Promote and educate the generalist selling team and managers on products, programs, and sale/marketing initiatives to drive sales results.
• Handle breakroom escalations for the generalist sellers to ensure a timely resolution and a positive customer experience.
• Help build and implement best practices for generalist sellers to increase sales, close ratios and develop overall breakroom competencies.
• Handle customer escalations for team. Use discretion to provide timely win/win solutions for account retainment.
• Create customized account proposals with decisions on pricing that ensure profitability for team.

 

What you bring to the table:

• Ability to collect and analyze data that leads to customer acquisition, retention, and profitable sales growth.
• Resourceful and able to work independently.
• Able to communicate effectively (verbal and written), work in a fast-paced environment, and prioritize workload daily.
• Ability to work in a team environment as well as independently.
• Proven ability to manage and prioritize multiple high-level projects simultaneously, while maintaining keen attention to detail.
• Natural planner, comfortable changing directions.
• Ability to establish relationships with customers at all levels of the organization.
• Ability to create and develop effective presentations, reports, etc.

Qualifications:

What’s needed- Basic Qualifications:

• High school diploma or GED
• 1+ year supporting a sales or customer service organization that spans multiple locations.

 

What’s needed- Preferred Qualifications:

• 4+ years of experience in the Breakroom, Facilities/Janitorial services market with an understanding of products and vendors
• 3+ years of experience working in Microsoft and Salesforce
• Staples Breakroom team experience – implementation, vendors etc.
• Knowledge of Breakroom products and Jan/San programs (as this role will be the backup for the Facilities SST).
• Proficient in Microsoft (including MS Word, MS Excel, Outlook, and PowerPoint) and Salesforce programs.

 

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.