Staff Product Manager, Billing System & Core Services

Reports To: Director of Product Management, Platform

Location: Remote US

Compensation Range: $220,000 to $240,000 base plus bonus and equity

 

What We Do:

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.

Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service.

We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.

What You’ll Do:

In this role as Staff Product Manager for our Billing System and Core Services, you'll be at the helm of the largest group within the platform org, orchestrating billing systems tailored to diverse customers and navigating the complexities of user access for new sales channels. By stepping into the shoes of a Staff PM at Huntress, you'll be instrumental in steering the ship towards more streamlined billing processes that interact smoothly with our new routes to market. It's not just about maintaining the status quo; you have the thrilling prospect of fundamentally molding this position from the ground up, leaving your mark as we evolve our sales channels and billing platform.

We need a lead product manager to build out the features and capabilities that boost ARR and growth - including our billing systems, channel infrastructure, and shared services across our platform. You will ensure the platform is a core component of revenue growth. This position focuses on our backend Platform and is not an external customer-facing role. Your primary stakeholders will be the internal Finance, Revenue, and Business Operations teams, as well as other Product teams.

To be successful in this position, you must have experience architecting backend services and platforms, with other product teams as your primary stakeholders and customers. You must also have a proven track record of working closely with engineering teams and being able to articulate business goals clearly in technical terms.

Responsibilities:

• Work with designers, engineers, and architects to create detailed business requirements, epics, and user stories that will be used to shape product specifications and architecture
• Prioritize features by assessing their alignment with the broader product strategy and initiatives as well as unmet market needs
• Serve as the intermediary between engineering and senior management and other non-technical stakeholders with the ability to break down and translate highly technical information into layman's terms and vice versa
• Shape the product vision and roadmap for the billing platform, ensuring alignment with customer payment preferences and business needs. Analyze competitors to identify opportunities for system enhancements, and assess the integration potential of new financial technologies. Prioritize features that maximize user value and business impact
• Engage with teams across the company to ensure billing platform initiatives are in sync with broader company goals. Collaborate with marketing and sales to devise unified strategies for launching new billing features. Foster agreement among product, engineering, and design teams to deliver integrated and seamless billing solutions
• Lead the charge in developing innovative features for the billing system and put in place continuous improvement processes. Keep a keen eye on emerging billing trends to assess and integrate their applicability to our platform
• Actively gather feedback on the billing platform's performance from various stakeholders and effectively communicate product updates, including changes to the roadmap. Facilitate workshops to understand stakeholder needs and constraints, and serve as the primary point of contact for all billing platform-related queries and concerns from internal teams

What You Bring To The Team:  

• Strong knowledge of billing systems, CRMs, Salesforce, and Stripe
• Working knowledge of cloud services, microservices architecture, and backend systems
• Leverage excellent written and verbal communication skills to create epics and stories for engineering that alig