Student Contact Center - Administrative Assistant

Grand Canyon Education (GCE) is seeking an Administrative Assistant to support the mission of Grand Canyon University through GCE's Student Contact Center.

Purpose within the Organization:

The purpose of this position is to assist the Student Contact Center department with administrative duties.

Note: The purpose of this position is to transition student workers to full-time employees upon graduation.  This position is not eligible for Visa sponsorship.  Therefore, F-1 students will not be considered for this position.  F-1 students may apply to other student worker positions.

Responsibilities Related to Purpose:

• Assist Student Contact Center leadership with administrative tasks.
• Assist with recruiting and onboarding process.
• Assist with creating various work and training schedules.
• Collect, maintain, and ensure the accuracy of various data.
• Produce ad hoc reports and data as needed.
• Maintain paper and electronic filing systems.
• Answer incoming calls and emails.
• Other duties as assigned.

Qualifications:

• Availability Monday – Friday from 8:00am –7:00pm.
• Able to consistently work 15-20 hours weekly.
• Must be available to work most of summer and other school breaks.
• Have intermediate knowledge of MS Excel.
• Computer experience with MS Outlook and Word.
• Experience providing excellent customer service in person and over the phone.
• Strong organizational skills and attention to detail.
• Strong communication both written and verbal.
• Ability to maintain professionalism and confidentiality.
• Willingness to work, learn, and be flexible.
• Positive attitude.
• Self-directed/motivated.
• Dependable and punctual.
• Team Lead and Mentoring Experience preferred.

Education:

Grand Canyon Education is committed to a student first policy.

Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.

You may be subject to termination if you fall below the minimum requirements.

Physical Requirements:

• Sitting: 4-6 hours a day depending on schedule.
• Standing: 1-2 hours
• Walking: 1-2 hours
• Work Environment: Office building on site. Work performed is primarily inside, subject to variations in temperature and weather, equipment noise and dust.

Pay Rate: Minimum Wage

Expected End Date: June 30, 2025

Manager: Student Contact Center – Assistant Director

Must be able to work 100% on-site