Site Solutions Manager (Joule) – Electric Power

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD 

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations! 

Job Summary 
The Site Solutions Manager is the cornerstone of success at the Joule site—Caterpillar’s first-of-its-kind, large-scale Electric Power project, delivering gigawatt-scale, AI-ready compute capacity to one of the world’s most advanced data center campuses. In this high-stakes environment, the Site Solutions Manager is accountable to achieve our customers’ most critical outcomes: maximizing up time and optimizing total cost of ownership (TCO) through daily, on-site leadership and operational excellence.

By proactively managing all aspects of site operations, collaborating with field support teams, and executing customer-approved strategies, the Site Solutions Manager ensures that customers realize the full value of Caterpillar’s integrated power solutions. This role is essential in delivering on our commitments to service, reliability, and innovation—helping Joule and its tenants achieve industry-leading performance, efficiency, and sustainability.

 
What You Will Do:

• Communicate the value of Caterpillar’s solutions to customers and stakeholders.

• Drive and monitor fleet physical availability to ensure optimal site performance.

• Anticipate emerging risks and proactively mitigate them to prevent downstream impact.

• Track and escalate product problems, ensuring timely resolution.

• Document and analyze downtime drivers to inform continuous improvement.

• Develop and implement maintenance strategies that exceed planned intervals and support up time.

• Lead and execute continuous improvement initiatives across site operations.

• Conduct demand planning to align resources and anticipate site needs.

• Coordinate Caterpillar resources and champion safety initiatives on site.

What You Will Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

  • Facilitates creation of the 'right' products and services to resolve customer business issues.

  • Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.

  • Advises others on creating customer focused environments in various scenarios.

  • Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.

  • Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

  • Anticipates customers' needs and satisfies them proactively.

  • Resolves complex customer complaints or problems.

  • Participates in developing a variety of effective ways to deal with difficult customers.

  • Recovers from a service failure in a way that enhances customer's esteem of the organization.

• Effective Communication: Understanding effective communication concepts, tools and techniques; ability to effectiv