Sr. Operations Manager II

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

The role is a professional responsible for leading one or more functional teams in the delivery of high quality and cost effective services for internal and external clients consistent with strategic objectives. The role analyzes issues, data, and processes to develop short-term and mid-term objectives, focusing on client and business partner interaction in end to end processing for areas such as succession management, service level agreements and risk management.

Qualifications:

• Bachelor's degree and 10+ years’ operations management experience.  Large bank experience with Instant Payments, ACH and Wire operations is strongly desired.
• Effective people and project management skills to lead and contribute to strategic projects
• Ability to manage workload in accordance with Service Level Agreements.
• Risk and control focus and experience
• Effective verbal and written communicator
• Change management experience
• Vendor management experience
• Process optimization/lean six sigma experience a plus
• Strong analytical capabilities
• Proficient in MS Office Suite
• Strong attention to detail.
• Experience with system conversions, implementing and testing new systems strongly desired.
• Must have a flexible work schedule; which may include nights and weekends.

Responsibilities:

• Provide strong leadership and management that will meet transformational and tactical objectives for Payment Operations.
• Measure results to assess performance relative to objectives.
• Develop and maintain strong reporting to manage productivity, trends and including KPI/KRI’s.
• Lead and coordinate prioritized projects.
• Ensure day-to-day activities are effectively managed, including implementing and adhering to policies and procedures.
• Collaborate effectively with partners across TI&I and internal partners outside TI&I including, Treasury Management, all lines of business, HR, and Risk functions.
• Effectively manage and oversee third party vendors.
• Operating in a well controlled environment and adhering to audit, compliance and regulatory requirements.
• Acquire and develop talent.
• Embrace and promote a culture of diversity and inclusion.
• Ensures strong quality and productivity of the wire processing team.
• Responsible for all training and cross training to ensure no key people risk.
• Maintain awareness of industry leading practices and work to incorporate as applicable.
• Is a champion of change and identification of lean opportunities.
• Calm under pressure or in stressful situations.

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $110,000.00 - $130,000.00 for the Chicago market based on experienc