Senior Supervisor - Employee Support

Join the team at the Hersheypark Entertainment Complex, an award-winning property featuring Hersheypark amusement park, GIANT Center arena, Hersheypark Stadium, ZooAmerica North American Wildlife Park, and Hershey Theatre. Thrilling roller coasters, action-packed Hershey Bears hockey games, thrilling live entertainment, and one-of-a-kind events are a day in the life of our team members.

This position is responsible for assisting with the oversight and leadership of the Employee Scheduling Support operations within the Employee Scheduling & Engagement Team. This includes ensuring service standards are being met, continual training is occurring, and the daily operational needs of Employee Check-In and the Volunteer Program are fulfilled. 

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Lead and direct Employee Scheduling Support team members while overseeing and auditing various tasks to ensure efficient daily operations of Employee Check-In and the Volunteer Program. Specific responsibilities may also include changing departmental schedules and providing Kronos support. Act as the opening and closing supervisor for operations on a rotating schedule.*

• Assist with onboarding new team members to ensure proper training and continual learning occurs. Utilize current programs and technology to provide feedback and develop personalized growth and improvement plans.*

• Provide support for escalated or complex issues that require further investigation. Coordinate with various departments to ensure full resolutions have occurred and have been communicated.*

• Assist supported departments on high-volume training days with operational and technical support. Partner with key team members to create new and innovative ways to best service our internal guests.*

• Assist in seasonal event set-ups and other themed projects as needed.

• Perform other duties as assigned.

Qualifications:

• Minimum of 2 years of related Amusement Park, Hospitality/Tourism, Human Resources experience.

• Minimum of 1 year supervisory experience.

• 18 years of age or older.

• Completion of high school or GED

Knowledge, Skills, and Abilities:

• Skilled in the use of Microsoft Office applications, including Excel and Word.

Job Demands:

While performing the duties of this job, the employee is required to:

• Reaching Forward Occasional (<33%)

• Climbing Stairs Occasional (<33%) (25ft maximum height)

• Lifting Occasional (<33%) (25lbs maximum weight)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Constant (>67%)

• Hand/Eye Coordination Constant (>67%)

• Stooping Occasional (<33%)

• Bending Occasional (<33%)

• Sitting

• Standing Constant (>67%)

• Walking Occasional (<33%)

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• Must be able to speak and read the English language.

• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

• The position is subject to both environmental conditions. Activities occur inside and outside.

• Must be able to work flexible shifts, including; days, evenings, nights, weekends (including both Saturday and Sunday), and holidays.

Nothing in this job description restricts management’s right to assign or reassign duties and respons