Global Business Program Manager, Intern Program

The Global Business Program Manager - Intern Program role sits within the Microsoft Intern Program team within Early in Profession (EiP), a part of the Microsoft Global Talent Acquisition (GTA) organization. The Business Program Manager is responsible for the evolution, management, and execution of two early in career internship programs, Discovery (high school) and Explore (early in college) leading the strategy, operational processes, and programmatic deliverables for both programs and partnering heavily with recruiters in EiP to ensure year over year success.

Additionally, this person is also responsible for the program management of Global Intern Celebration and Hackathon Event, leading a global event team in the planning, design, and production of the Intern Program’s largest event of the year, driving connection between 3000+ interns while supporting learning and development efforts.

You should be comfortable working within a highly matrix-driven organization, exhibit organizational, communication, judgement, and analytical skills with a customer and compliance focus.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

Business Program Evaluation and Improvement

• With minimal guidance, utilizes direction and strategy from leadership regarding business area of expertise in order to execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly with minimal guidance. Help define vision and strategy for change, broad and specific impact, and the flow of communication to the organization. Ensure buy in and adoption of the new program or change by others in the organization. Develop the collateral required to enable key stakeholders and others to be on-board. Contribute to the training, re-skilling, and mapping of individuals in partnership with Human Resources (HR).
• Independently collect and evaluate success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs], such as acquisition, usage, impact, effectiveness, customer feedback) using scorecards and dashboards to monitor programs and ensure all activities align with business and program objectives. Collaborate with others to use data analytics (e.g., scenario analyses) to derive insights and training that help identify program risks and mitigation plans, as well as opportunities to streamline and optimize programs based on lessons learned.
• Collaborate with others to conduct cost-benefit analyses to examine performance to value drivers (e.g., profit and loss [P&L], return on investment [ROI]). Begins to contribute to monthly business review (MBR), and begins to run rhythms regularly to identify what is working and what is not and helps make improvements accordingly.

Business Program Excellence and Execution

• Work with others to evangelize programs to stakeholders, partners, and customers to gain buy in. Leverage data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the program and show business impact, with minimal guidance. Adapt communication style and storytelling strategy according to audience and business needs.
• Collaborate to define and execute on a landing and communication plan, such as the target audience(s) and communication strategy. Maintain the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Independently work across teams (e.g., Landing, Design, Engineering, Supply Chain, Finance, Technical Program Management) to ensure all program requirements are understood and can be met.

Business Program Management

• Assist others who overlook a portfolio of projects including the project plan, time-lines, milestones, financial management, performance metrics, and/or resource needs for programs. Communicate the program status to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans and processes, with minimal guidance.
• Demonstrate an under